unable to navigate dashboard

Hello All,



Sorry for any issues you are having due to the Service alert. Looks like the service alert is
coming toan end. Please
power cycleyour console and see if it is back to normal when
it comes up.Clear the alt mac by going to settings>network>network settings>adv. Settings> alt mac clear and restart.



Thanks,

Brad

Hello UberBlakGi I was reading your question, and the reply that was provided by .
It would be best to contact support as mentioned, however I just thought I would add a suggestion.

You may need to disconnect the power cord from the back of your xbox 1 in order to get that full restart.

I usually disconnect the power for at least 10 seconds, then reconnect and power up my Xbox 1. This is a complete restart, and something support will probably suggest to you.

Hopefully this helps, and good luck. 😃

I agree with Travis26, and I edited my initial answer with that thought also before I realised he'd made it also, so that's two independent suggestions on doing a complete power off and restart

Hello UberBlakGi,

Sorry to hear you are having this issue.

That particular error message has some steps you can try from the following link:

https://beta.support.xbox.com/help/errors/error-code-0xd0000189

Just in case you haven't tried to do a full reset of your Xbox, here is the link with info on how to do that:

https://beta.support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Also, just in case the issue is caused by dust or heat, have you checked the Xbox ventilation holes are not covered / have dust or animal hair in them? Have you tried removing all power from the Xbox, for a good couple of hours, to let it completely cool
down, and then tried again? You might have to do this to give it the best try at a full reset.

Further thoughts are, perhaps it might be a network / internet issue at your house? Is the internet working fine on other devices? Can you try restarting your modem and plugging the Xbox into your internet modem with an ethernet network cable (to eliminate
the issue of wireless wifi)

If all that does not work, I recommend you contact Microsoft Support at:

https://beta.support.xbox.com/contact-us

They are ready to assist

Please let us know if we can be of any further help with that or anything else

Hello UberBlakGi I was reading your question, and the reply that was provided by MithrilFlame .
It would be best to contact support as mentioned, however I just thought I would add a suggestion.

You may need to disconnect the power cord from the back of your xbox 1 in order to get that full restart.

I usually disconnect the power for at least 10 seconds, then reconnect and power up my Xbox 1. This is a complete restart, and something support will probably suggest to you.

Hopefully this helps, and good luck. 😃

You can also try clearing the MAC address to refresh the console and see if that helps.