Unable to MSFS digital ownership version in order history, can't re-download

Discus and support Unable to MSFS digital ownership version in order history, can't re-download in XBoX Games and Apps to solve the problem; I purchased MSFS in DEC of 2022 and installed and played it for several months. I deleted it to clear up space. When I went to go back and install it... Discussion in 'XBoX Games and Apps' started by Chris Clarke3, Dec 4, 2023.

  1. Unable to MSFS digital ownership version in order history, can't re-download


    I purchased MSFS in DEC of 2022 and installed and played it for several months. I deleted it to clear up space. When I went to go back and install it from XBOX, I couldn't find my purchase. I looked under several accounts and there was no history of it. I thought I had the digital ownership. Is there anyway to find out if I had the non-subscription version and redownload it?

    :)
     
    Chris Clarke3, Dec 4, 2023
    #1
  2. Yanyannnn Win User

    Unable to MSFS digital ownership version in order history, can't re-download

    Hello Chris Clarke3,

    Thank you for your contribution to the Microsoft community.

    We totally understand that you want to get your purchased Microsoft Flight Simulator. Just a reminder, we are not able to double check the account or the devices that is connected to your account. No worries, we do have some effective troubleshooting steps here that could fix the issue.

    To clarify, did you purchase the game directly from the Microsoft Store or from a third-party retailer?



    If you purchased the game directly from the Microsoft Store, you should be able to find your purchase history by following these steps:



    1. Go to account.microsoft.com and sign in with the Microsoft account you used to make the purchase.

    2. Click on "Payment & billing" and then "Order history".

    3. Look for the order for Microsoft Flight Simulator and click on it to view the details.



    If you purchased the game from a third-party retailer, you may need to contact them for assistance in retrieving your purchase history.



    If you are unable to find your purchase history, it's possible that you may have accidentally purchased the game through a different account or platform. In this case, I recommend contacting Xbox Support so that they can manually pull up your account and double check for the purchase.

    I hope I helped!

    YanYannn
    Microsoft Community Moderator
  3. Yanyannnn Win User

    Unable to MSFS digital ownership version in order history, can't re-download

    Hello Chris Clarke3,



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



    Thank you for understanding.



    Regards,

  4. SwordofWhedon Win User

    Unable to MSFS digital ownership version in order history, can't re-download

  5. ∆cceleratørX Win User

    0x800701b1 in Gaming Services UI when launching Microsoft Flight Simulator 2020

    I seem to have fixed my version of this issue whilst checking the Xbox app, on the MSFS page I saw that digital ownership has been uninstalled for some reason, Installed digital ownership and boom, MSFS is launching normally again without having to do the dumb wifi off work around.
  6. Stuggyduggy Win User

    Lost Key for MS Flight Simulator

    When I click on the product name in the order it opens a page showing "Install to". Will that install without a key?

    I've now discovered a digital ownership app within the purchase but without any clear instructions as to how it all hangs together. Do I simply reinstall MSFS & then install the digital ownership to get it activated?
Thema:

Unable to MSFS digital ownership version in order history, can't re-download

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