Unable to make Xbox One Store purchase?

SixtySecSlayer · Oct 12, 2016

Recently, I decided to play through each of the Gears of War series (all backwards compatible) before starting in on GoW 4. Bought and downloaded Gow: Ultimate (1), and GoW 2 without an issue. After finishing, I went to download GoW 3, and the following
happens: I search for the game, click "See Price", $19.99, select my usual payment method, click "confirm". The screen then turns an opaque white, and returns me to the game description with "See Price" still present. No download started, no charge made, no
error code given, as if I never even attempted to buy or download the game. Thoughts?

:)

bad4lyf · Oct 12, 2016

Unable to make purchases via xbox one store

I'm having kinda the same issue redeeming my gold still. I've got 2 separate 3 months, both purchased from different areas not working. I keep getting the something went wrong try again error message, Have been since xmas day.

But when I try redeeming on my 360, even though it's a prepaid card I get the "you can't use this payment method for this purchase, try another" error

GreatnessIOwn · Oct 12, 2016

Unable to make purchases via xbox one store

was there any solution to this situation

OlivierCésar · Oct 12, 2016

Hi,

I presume you did try from you Xbox One.

Can you try to do it from here?

Buy Gears of War 3 - Microsoft Store

Or here?

Gears of War 3

Let us know

Cheers

OlivierCésar

Hi,

I presume you did try from you Xbox One.

Can you try to do it from here?

https://www.microsoft.com/en-US/store/p/Gears-of-War-3/BPKDQSSFQ9WV

Or here?

https://marketplace.xbox.com/en-US/Product/Gears-of-War-3/66acd000-77fe-1000-9115-d8024d5308ab

Let us know

Cheers

VotedElephant11

Did anyone ever get an answer on this error? I am having the same problem. I double-checked my profile and account. Credit card number is updated and correct. Profile contact info is updated and correct. What next???

Thanks for any help you can give me. This is frustrating!!

SharpMussel206

I have the same problem.

SVC-Service-QueryOrder

B1LwYIZMRkWI/RhE.46.4.2

2016/04/24 - 14:07:55 UTC

Flymonkey102

Hey there!

There is currently a service alert for purchasing content. You can check
here.

You can also sign up for alerts when it's over.

Mister Quimby

Hey there GreatnessIOwn!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

Unable to make Xbox One Store purchase?