Unable to make a purchase, multiple cards failing to authorize

Rampancy-7B02AA4C-6576-43AD-A600-6CCEA4CF5999 · Feb 14, 2015

Hi,

So I'm trying to add money to my account and have tried a couple different credit cards but each time I get the "We can't authorize the payment method" error message. I don't know what would cause this as the cards are fine and I have no outstanding payments
or anything. Maybe my account got locked from purchasing for whatever reason? If I could get some help that would be greatly appreciated, sounds like this is something that's come up for a lot of other people too.

Thanks

:)

RUS Aleksandr · Feb 14, 2015

Can not buy the game in xbox live.

Hello, I can not make a purchase xbox live for a second day, buying appears "unable to authorize" and so on, the money is on the credit card, name card mastertsard, in what could be the problem? PS sorry for my bad English skills.

TheBassman11 · Feb 14, 2015

cant purchase fifa 12 on demand

Well, whatever it was its fixed now...but for the life of me i couldn't buy it on saturday. Kept giving me an error like "unable to process at this time" on xbox.com and on xbox live it kept saying unable to authorize no matter what card (tried multiple
credit cards). But its good now, just bought it .

Smwutches · Feb 14, 2015

Since this is a billing issue, you'll need to contact support directly for assistance. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Sp3ctr3187 · Feb 16, 2015

This is happening to almost everyone Smwutches I could not redeem my cards on my xbox and half the time when I go to download even free stuff it says It could not locate my CC info....

Daku-49AC8B7B-8FAE-499C-8C38-846DD0E52444 · Feb 16, 2015

I am also having this issue. Multiple cards are not being authorized, despite using them frequently.

Mister Beep · Nov 1, 2018

Hey guys!

As Smwutches has posted, you will need to contact our chat or phone support agents through our Contact Us page. There can be numerous factors as to why a card won't authorize, and they will be more than happy
to help you narrow down the issue!

Daku-49AC8B7B-8FAE-4

I am also having this issue. Multiple cards are not being authorized, despite using them frequently.

Sp3ctr3187

This is happening to almost everyone Smwutches I could not redeem my cards on my xbox and half the time when I go to download even free stuff it says It could not locate my CC info....

Smwutches

Since this is a billing issue, you'll need to contact support directly for assistance. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Mister Beep

Hey guys!

As Smwutches has posted, you will need to contact our chat or phone support agents through our Contact Us page. There can be numerous factors as to why a card won't authorize, and they will be more than happy
to help you narrow down the issue!

ngocphi

If it is two 1 dollar transactions that's authorization charges

Those happen when an card fails authorization or waiting approval

If the 2 dollar purchase membership purchase hasn't occured on billing.microsoft.com then It failed therefore

You need to have another card to make the purchase or if it is a prepaid creditcard

You need to enable online purchases and add billing details on the vendors site

About the authorization charges talk to your bank about when they will release the funds

Unable to make a purchase, multiple cards failing to authorize