Unable to Login to My Xbox Account

Daniel-W1 · Mar 20, 2022

Hello, I am trying to recover my old Xbox account but I am unable to log in since I apparently don't know the correct email. I only have 3 that I have ever used, just tried a 4th email which isn't mine but my account isn't on that one either.

The last time anything major happened to that account was when I changed my gamertag which was back in 2021 I believe, maybe even 2020. I lost access to the account last year, I'm not sure what happened but I never logged out and I've not reset my PC in a while now. Every time I've reset my PC, I've used my primary email and that's always given me the correct Xbox account but not anymore. Out of 4 accounts, I only recognise 3 of them and the one I don't recognise is my primary email. I've had that account since around 2010, played it every day and loved every bit of it, I just wish I could get it back.

Luckily I know my gamertag since I created a second account in 2013 and added myself, the account name is: Daniel W8931

If I can just get the starting letters or ending letters of the email I'll be able to figure it out even though I'm 100% sure it's the primary email I'm using now.

Last of all, if an actual support member wants to help me out then I can prove I own the account.

Thanks for reading and I hope someone can help me out, thanks.

:)

AparnaGa

Hi Christopher,

Thanks for posting a solution, it didn't work for me. Just to be clear I am able to login into my Xbox live account on my Xbox console, in the PC Xbox app, and the browser. The problem is only when I open the game and the game is unable to detect/login to my Xbox live account login.

Sprokey

I am unable to even login on an xbox, as it shows a message about "enforcement on my account."

Daniel-W1

Ah, I see.

I figured to ask about the 360 because many people are having issues where they cant sign in whether it's correct credentials or not.

Good luck, hopefully you can recover the account!!

Alright, appreciate the help. I'll definitely need that luck in order for me to get that account back haha.

Have a great day 👍

nicholas_kehayias

Hi, do you happen to be trying to sign in on the XBOX 360?

Daniel-W1

Sadly not no, I sold that a long time ago after moving to Xbox one.

I'm trying to sign in on Windows 11 but I also tried my Xbox One S, still got no good results.

The primary email I use has an Xbox account I'm not familiar with so unless the original Xbox account got deleted and this one got generated after I tried logging in, I don't know but it's the only thing I can think of. I've just messaged my step-dad then to see if it's on his email but I doubt it is as he used that when we played cod together.

Unable to Login to My Xbox Account