Unable to login offline (post recent update)

Hi there!

Thanks for the support message!

Sorry to hear that you're running into an issue signing into your Microsoft account.

Lets try a simple power cycle. Please hold down the power button on your console for approximately 10 seconds until the light shuts off, leave it off for 30 seconds, then turn it back on and try again.

"That didn't work."

Try to remove, power cycle, then re-associate your Microsoft account with your console if you can get connected to the Internet for a moment. Please go to Settings>All Settings>Account>Remove accounts>Select the profile you're having trouble with and remove
it. Next, power cycle your console again by following the steps above. Then re-download it by double tapping the Xbox button on your controller, go left and select "Add & Manage" at the bottom and select "Add new" to re-download your profile.

If those solutions didn't work, let us know!

Cheers!

I have recently readded my account after removing it to see if the problem as mentioned before is fixed, but it still persists. I am unable to perform an offline update to my console since I lack a usb and pc to format it and transfer files

Hi there,

first try the following:

try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If that doesn't work then please specify exactly what is happening, does it show any specific error message etc.

Let us know the results

Yes but assuming you continue to play offline and the game is unable to update.

Hi Thiagosc,

Thanks for your post. To further troubleshoot this try updating your console offline. The

Offline System Update(OSU), allows you to update the console with the most stable release of the Xbox operating system which should correct any issues caused by a recent update.

Please let us know how this goes.