Unable to log on my Microsoft account though Steam.

Discus and support Unable to log on my Microsoft account though Steam. in XBoX Accessibility to solve the problem; Hello ! I'm currently having a lot of issues with my microsoft account, so I'll try to summerise the context before stating my current problem :... Discussion in 'XBoX Accessibility' started by Mathis Jauzelon, Feb 6, 2023.

  1. Unable to log on my Microsoft account though Steam.


    Hello !

    I'm currently having a lot of issues with my microsoft account, so I'll try to summerise the context before stating my current problem :

    Earlier in 2022 I bought a new gaming/working computer and with it some games, including Sea of Thieves (that I bought on Steam since that plateform regroups most of my gaming library). Prior to that, I had made a Microsoft account to replace the former Mojang account that was required to play Minecraft, so I linked that account to my Steam account. I played a couple of months without issues, until last Summer. Then after an update, my account got signed out so I naturally had to input my password, but it didn't work. So after a couple of failed attempts, I tried to send a password reset but the mail adress was nothing alike any of my mail adresses. Then I tried to fill the account recovery form to get my account back, considering that it probably got hacked, but when it came to fill transaction informations, I couldn't give relevant infos, since every Microsoft product I bought was never directly bought from the Microsoft store. In the end I could never recover my account and with it, my games (which is really unfair considering I bought them, but one on Steam, the other on Mojang's website before it was bought by Microsoft).

    So today I thought that maybe I could buy Sea of Thieves again, from another Microsoft Account. But the issue is, that on Steam I can't log in to the game using my new Microsoft account. Even if I sign out my former hacked account, and try to connect my new account (the one I'm currently posting this question with), I get a message that says "You must be signed in on Xbox Live to play Sea of Thieves. Please Sign in and try again. (Ashbeard)", but the thing is : I'm actually signed in the Xbox App and I'm even downloading the game directly from there to at least see if it even works. And if I try to redo the operation, I can se my account in the Pick an account window, but there is a message that says : "That Microsoft account doesn't exist. Enter a different account or get a new one."

    So now for the actual question :

    First : Is there a mean for me to get my former games back (the hacked account was : *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) ?

    And secondly : Is there any way I can play on Steam using the supposedly working new account ?

    Thank you for your answer (and sorry for the bad english, I'm french)

    :)
     
    Mathis Jauzelon, Feb 6, 2023
    #1
  2. Farscape247 Win User

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    as you logged in from steam with the banned account it will now associate that steam account as banned too. you cannot avoid an xbox live ban by logging into an xbox live game via steam with a different account now.

    so if you managed to unlink the microsoft account and signed in with another then xbox live will know which steam account it is and will not let you on.
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  5. aust1nb123 Win User

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    Alright, what you should do to fix this problem is clear the cache, to do this, follow these steps:

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Unable to log on my Microsoft account though Steam.

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