Unable to locate Digitally Purchased games via Xbox Store.

Grand Ghetto · Jul 26, 2016

So Ive gotten into a bit of a situation. On July 10, 16 & 26 (2016), I had purchased 3 games ,Batman, Divinity OSEE, and Another World. Today on July 26,2016, I did a factory reset on my xbox since It was running pretty sluggish and thought It may be of
some help. I let the console rest a bit and upon startup, going through all the setup and login, I had began the process of re-installing all of my games and apps that I had on the hard drive prior to restoring. It was going well until I had noticed that some
of my games, the ones aforementioned were not appearing under "Ready to install". I did the shortcut to reveal hidden items (Ltrigger + Rtrigger + X) only to find that nothing was showing up. It was strange because before doing the restore the games properly
showed up and were playable. Now when I log into microsoft.com and check under Payment & Billing / Recent orders they clearly appear their paid in full except they have the denotation (In progress). This is surely strange because I have been playing Divinity
OSEE since I purchased on 7/16/2016 with no fault and now I cant let alone find it but also the other games they are just not appearing. On 7/10/2016 I had also bough Unravel which does appear under ready to install and clearly boots up with no issues. Help
would be very nice and I surely hope I can get this resolved. Thanks.

:)

Mister Beep · Jul 26, 2016

I have not received my additional content for buying Battlefield 1 Early Enlister Edition..

Hey there

Where did you purchase Battlefield 1? If you purchased digitally through the Xbox Store, the Deluxe Content will already be included in the game and would not be sent out via Xbox Live message or email. If you own the digital version of Battlefield 1 Early
Enlister Edition, you can locate this content by highlighting the game's tile, pressing the Menu button on your Xbox One controller and select Manage game. From there, locate the Ready to install section to install any pending
DLC.

If you purchased the physical copy through a 3rd party retailer, including the Microsoft Store, you will want to reach out to them for further assistance with receiving the Deluxe Edition content.

Keep us posted!

SnobbyGorilla6 · Jul 26, 2016

Unable to locate game in store online

actually, ignore that entirely. Had to change location setting from settings on the console ... sorted now.

Elohmn · Jul 26, 2016

Some User side things you can still try. First, ensure that it is set as the Home Console. If so then there might be a License issue that only Support can help resolve>

It would be best to
Contact Support either via Chat/ Online or by phone for your Region.

Elohmn

Some User side things you can still try. First, ensure that it is set as the Home Console. If so then there might be a License issue that only Support can help resolve>

It would be best to
Contact Support either via Chat/ Online or by phone for your Region.

Mister Beep

When did you purchase Rainbow Six Siege from the Microsoft Store? Was is digital or the physical version? The digital pre-order promotion ended last year, and is no longer available. If you purchased the physical version, the game codes would be located
inside assuming the version you received was specially marked to include those two games.

If you did not purchase the digital version, we recommend reaching out to
Microsoft Store Support specifically for clarification on if the version you purchased includes the older games. We are unable to assist with physical purchased through the Microsoft Store or promotions unless they were digital games purchased through the
Xbox Store.

Feel free to keep us posted!

wi7bit

Hi dyslexic_soup

Xbox Play Anywhere only applies to digital games. Xbox Play Anywhere games can be purchased in the Xbox Store, the Microsoft Store or via a digital code. It does not apply to games purchased in disc.

Hope this helps.

VanishedIvania

When did you purchase Rainbow Six Siege from the Microsoft Store? Was is digital or the physical version? The digital pre-order promotion ended last year, and is no longer available. If you purchased the physical version, the game codes would be located
inside assuming the version you received was specially marked to include those two games.

If you did not purchase the digital version, we recommend reaching out to
Microsoft Store Support specifically for clarification on if the version you purchased includes the older games. We are unable to assist with physical purchased through the Microsoft Store or promotions unless they were digital games purchased through the
Xbox Store.

Feel free to keep us posted!

It was a physical copy of the game from the mircosoft store that was specifically marked to include those two games. No game codes were inside despite game cover clearly marking it to have them

XBF Eladio M

Hey CARLOS

Thank you for taking the time to post this on the Xbox Forums, We understand that you are currently experiencing difficulties with downloading a game onto your console that you purchased digitally.

Are you unable to see these title via your Ready to install section? You should be able to install games you purchased digitally that you are unable to install via the
Store.

Additionally, there is also a way for you to
install your game remotely onto your console.

I hope this helps.

Unable to locate Digitally Purchased games via Xbox Store.