Unable to load into chapter in Metro Exodus

Just curious, which exact part of the game or which Chapter is this that you're trying to load? That will help a lot in searching for help online in Metro forums etc.

Hi,

do you get any error code at all?

Hi, MichaelOverly! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues playing Metro Exodus.

The best support channel for in-game problems such as the one you are experiencing with Metro Exodus, is contacting the game's publisher or dedicated support team.

Support for Metro Exodus can be reached at: https://helpcenter.plaion.com/en/games/metroexodus/

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

For your reference, this is mentioned by Microsoft Employee and Forum Owner 'XBF John' at: https://answers.microsoft.com/thread/b69c506c-bdff-41e2-a013-fbcb6f8ff23f

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In the meantime, I'm afraid my best advice would be to try reinstalling the game. While I understand this can be very inconvenient, it is normally considered standard troubleshooting for any crash/freezing problems. For your reference, this is also mentioned in Metro Exodus' basic troubleshooting guide:

https://helpcenter.plaion.com/en/ga...4-General/86-How-to-do-basic-troubleshooting/
'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

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Best regards,
- AJ

Worked this am but now Metro Exodus in not allowing download to pc only offers console as option and now I see Metro Exodus is gone from Store ??????

Its a Metro exodus game, in the redeem code trilogy, the question is why I can downloaded Metro last right and 2033 but the exodus give me the message.

regards,