Unable to launch any downloaded games

Thanks Derek, it works after reinstall

my windows version is 21H2

Nice!!

Enjoy the service, friend.

Count on us.

Thank you for your contact

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Alex, let's try this, please.

Let's try to reinstall and repair it.

Hold Win + I and go to Apps > Apps & Features.

locate Gaming Service and tap the menu button (...).

Advanced Options > Reset.

click Reset and confirm.

Later:

Win + X and select Windows Terminal (Admin).

Enter the command below:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

Wait for it to complete, and then type this other command:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

When it finishes installing, restart your PC and see if the error remains

Go to your windows update and click on get updates

After updating

See which version is your windows this way, and tell me

The version consists of 4 digits

https://support.microsoft.com/en-us/help/402739...

And then go to the Microsoft Store, select More > Downloads & updates > Get updates.

Update everything in both places, and let me know if it works

Does the game stop downloading at a certain point everytime you try to download it? or have you successfully downloaded it, but have been unable to launch? When launching be sure that you are signed in with the account that purchased the game.

If you get prompted to download updates to the game, when you first begin the download, or shortly after, I advise you do not download the updates when prompted, and to instead wait until the game finishes downloading, then check for and install any updates.

I received an email saying thank you for your pre-order. you can download the game now to prepare for launch. However, I am unable to do so. Any idea why?