Unable to join Minecraft Realms using Xbox live account

Hi,

(Sorry in advance, this is a long message. Please take your time reading it to fully understand my situation and what I've gone through)

I'm having trouble accessing Realms in Minecraft using my Xbox live account ''. Whenever I try to create/join a realm, I get the error 'You cannot play online multiplayer through Xbox Live because of how your account is set up. This can be changed
in your privacy & online safety settings on Xbox.com'. I've spent countless hours over the past few days talking with Xbox support trying to fix this issue and I'm not getting anywhere.

I've tried on multiple devices (Nintendo switch, windows 10 and Android Pocket Edition) to log in using this account, but am getting the same error on every device.

I've verified that my account is not a child account, I'm over 18 years old and the account has no parental restrictions.

To make sure I wasn't missing something, I created a brand new Xbox account (PlumTadpole9138), logged into Minecraft, and attempted to join a realm. It worked first time on every device. So it's not a problem with the game, as I can re-create it working
fine with a different account. The error message also specifically says that it's a setting on the account. So I went through and compared every single setting on the 2 accounts, ('' vs 'PlumTadpole9138') and they were identical.

Every security and privacy setting is on 'Allow'. The common fix to this issue is apparently to 'allow' multiplayer games. This (along with every other setting) is definitely set to allow, and I can log into non-realm servers with this
account - so the account definitely can play multiplayer games, just not realms!

At this point I have no idea what the difference is between the 2 accounts other than the name as they're set up in exactly the same way.

At this point I've spoken to 3 'Xbox account specialists' and none of them were able to tell me what the difference was between the accounts. All were swearing that the issue lies on Minecraft's end - but this is obviously not the case when within a minute,
I can just log into a brand new Xbox account and click play and be straight onto a realm. So this is 100% an issue with the Xbox account - but I have absolutely no idea what it is.

Note: I've also spoken to Mojang support about this and they told me to speak to xbox support as there's nothing wrong with the game.

Please, does anyone know what to do? Is this even an issue for anyone else?

:)

 

I can't create or join my friends' realms server on Minecraft.

Hello,

I recently decided to download Minecraft windows 10 addition onto my PC to play with my friends, however I'm unable to join or create a realms server. The following message constantly appears: "You cannot play realms because of how your Xbox live account
is set up". I've gone through every individual setting possible on my account and have not been able to find a solution. Can I please get some help with this.

Thank you in advance

 

Unable to join Minecraft Realms

Thanks for helping me out. The account is already a part of a family. The adult account has the same settings enabled as mine and can join realms.

 

Hi! Sorry to hear about this and the problems it caused. This is really rather an unlikely solution, but netherless probably worth a try: Have you tried to change the mentioned settings (to 'allow' multiplayer games and likely a few others which could affect
this) just to test if that might have an effect? Like I wrote, not too confident this will work but still something that might help.

Besides that, performing a factory reset with keeping your games and apps (so that you don't have to install them again) is something you might want to try again:

http://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

 

Hi, I am going through the exact same situation as you, even so far as creating a new account with the same settings and that account being the one that works.

When you originally made your account, have you since changed its birthday? More specifically, did you change it from a date that would make your account be considered a child, but then changed it to a date that would make it an adult? When
going through Xbox support I was informed that I had changed my birthday (which I admittedly did, but I have no clue what the original was) and was explained how this could cause a problem because the account is based on the original birthday that it was made
with.

If you think this may be the case, re contact support and ask if they can see that your birthday was changed (they cannot see the original sadly) and it may or may not be possible to set it to what you want, as I have yet to hear if its possible.

If this isn't the case, sorry this is all I have to offer. Good luck!