Unable to join clubs

Kohawk777 · Jan 31, 2018

When I try to join a club it says "Access to feature blocked" "Sorry, there's a problem with your account. Sign in to Xbox.com for more info" I have talked to customer support and all they said was to unplug my Xbox or remove my account. I am having this
issue on multiple devices. My birth date on my account is over 18 as well. Can someone please help?

:)

BetrayedAsh3223 · Jan 31, 2018

Unable to Join Clubs

I am unable to join clubs with my Xbox Live account. When I request an invitation to join a club a message pops up saying,

"To do this, change a setting

You can't do request to join the club because of how your account is set up. This can be changed in your privacy and & online safety settings on Xbox.com"

So, I went to Xbox.com and changed the setting "You can create and join clubs" to allow. However, this was a while ago and I still have not been able to join clubs. Any help in resolving this would be great.

Thanks!

XBF Diego M · Jan 31, 2018

Unable to join clubs

Hey vito.s,

Is this happening to any club you try to join or for a specific game?

First thing I would suggest to try is to toggle the join club setting to blocked, log out from Xbox.com, log back in and toggle the option to allow again. Completely reboot your PC and log out and then back into the Xbox App and try to join a club again.

Do by any chance also have an Xbox?

XBF Jasmine Z

Hi Zane,

Thanks for reaching out to us!
I'm sorry to hear about the current issue with not being able to join a club due to account configuration on a PC.
Recently there have been a lot of posts regarding not being able to join a club.
We have already informed our engineers.
We are aware of the issue and are gathering as much data on this issue as possible to find a resolution for everyone. We will provide an update as soon as possible.

Try checking out these troubleshooting resources:

If this does not help then please try to sign into another Microsoft account, then add the first account as an "Adult"
family member. From there, try to see if it is possible to change the settings and save them this way. Also, please try another device to see if it is possible to change the
Online Safety and Privacy Settings like
a phone, tablet, console etc.

Thank you. I hope this helps!

Ackis

Are you able to just change permissions back to default? Reset it to adult permissions, and see if that fixes it? If it does, then fine tune your settings to see if it still works.

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BlissfulZane715

Is it possible to change it to the Adult Permissions on PC? If so can you give me the steps to get to the section to change the permissions.

XBF Diego M

Hey vito.s,

Is this happening to any club you try to join or for a specific game?

First thing I would suggest to try is to toggle the join club setting to blocked, log out from Xbox.com, log back in and toggle the option to allow again. Completely reboot your PC and log out and then back into the Xbox App and try to join a club again.

Do by any chance also have an Xbox?

decemberrain9

Hi, the xbox app screen appeared when i clicked onto "search clubs" but there isn't a forza horizon game in the xbox app. I'm still unable to join clubs in the game.

Unable to join clubs