Unable to install Sam & Max Save the World on xbox one

I bought Sam & Max Save the World (digital title) on my 360 in 2010 and I've played through the game without any problems multiple times on two xbox 360s.

Upon its announcement that it is now backwards compatible my xbox one is having none of it. It's not appearing in my ready to install list, and if I try to "buy" it on the xbox one store it says bundle only and won't do anything.

I've spoke to Microsoft support on two separate occasions via instant chat, and I've had an email correspondence with an "xbox expert" who has told me to post about my problem here.

None of the tech support people have been able to find the game on my account, but it shows at my end on the website and on the 360. It was suggest I try to purchase the game again but neither the website or my 360 will allow me to, stating I've already
purchased the game.

I bought the game on 07/06/2010 (US 06/07/2010) and my gamertag is zmally. Should you need to read the transcripts of my support chats, my reference number is [Mod Removed].

It has also been suggested that this game isn't the only game I own that does not appear on my account that I own, so I'd rather this problem be sorted out properly so I don't have to go through all this every time one of my games is added. I've spent 3
hours, so far, trying to resolve this problem

Any help would be greatly appreciated, thank you!

Graeme

:)

 

can't install Sam & Max Save the World

I have exactly the same issue. There is no option to install it even though I own the 360 Arcade version of Sam&Max Save the World. Interesting enough, if you search on Xbox.com for "Sam&Max Save the World", two versions show up. One under Xbox one results,
and the other under Xbox 360 results. The link under Xbox One has an Xbox 360 banner and goes to some game bundle and the link under Xbox 360 goes to the Arcade version.

 

can't install Sam & Max Save the World

XBox chat support said they couldn't find a record of my purchase but then acknowledged there's an issue with the game. I can download it on the 360 and it shows in my purchase history on the site, but still won't work on Xbox One. What's the deal?

 

Hiya zmally!

If you haven't already, please fill out this
survey so the right people get this information!

 

Hey, Graeme! Do you happen to still own your Xbox 360? We are currently looking into this situation, and need customers that are able to help us out with this.

I do highly suggest that you fill out the survey that Otaku Panda posted, too. This gets all of the pertinent information to the right people who are investigating this.

Post back and let me know if you still have your 360, though. We'll determine what our next steps are from there. Thanks!

 

I'll have to do the survey when I next get home because it needs serial numbers and such, but I will do it

And yes, I do still have my 360s, including the one I bought this game on

 

Thanks, Graeme! Filling out the survey is best for now. However, if we need further information, we will reach out to you over messages. Thanks for your assistance with this!

 

Been reporting this also in the preview forums.

Sam & Max is not registered on Microsofts end correctly or something. There is in fact 2 versions of Sam and Max ( Time & Space / Save The World ). Many have confirmed owning both, but neither showing up on the X1 to install.

This is broken on Microsofts end. Pretty sure. The cat & mouse surveys are really not helping with problems especially when people confirm them. That is problem distraction

 

Hey everyone!

We have received reports that this issue has been resolved. When you get a chance, check in the Ready to Install section for Sam and Max Save the World. Thanks to everyone who filled out the survey, it definitely helped the us make sure that the appropriate
teams had the necessary information to get this issue sorted. Be sure to let us know if you are still unable to see Sam and Max in your Ready to Install section. Thanks!

 

Yeah it's working now, thanks a lot!