Unable to Install Purchased Games

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Sign in with your account at Xbox.com, then click your profile icon in the top right of the page.

- From the dropdown click the three dots and then Xbox Settings.

-That will take you to a page that has your Privacy & Online Safety Settings, from there you can toggle everything to 'Allow'.

Then try to reinstall the games

Did you buy "Minecraft Master Collection" or "Minecraft for Windows 10 Master Collection"? The first is only for the console. You would need to purchase the Window 10 edition to play it on PC.

If you purchased the wrong version, you'll want to submit a refund request and then purchase the correct version.

Thank you so much for the reply. I purchased Minecraft Master Collection not the Windows 10 one.

I understand it is an error from my side

Thanks for pointing it out

To download or update the game in the Microsoft Store:

Press your Windows Key and search for “Store” or “Microsoft Store” to find and open the app.

Make sure you are signed in with the account that owns Age of Empires II: Definitive Edition.

Click on Library in the lower left hand corner of the Store.

Select Games.

Press the Get updates button to automatically detect, download, and install the latest changes to your game!

Let the Store download Age of Empires II: Definitive Edition.

Once your download is complete, you will be able to search for your game in the Windows Start menu or listed under My Library in the Microsoft Store. You can also create a shortcut to access and launch the game from anywhere on your computer.

Hello, I'm trying to install on my laptop.