Unable to go online with my account

Discus and support Unable to go online with my account in XBoX on Consoles to solve the problem; I have been using my account and as far as I knew it hasnt had a gold subscription for a while. However, I have been using it to watch twitch streams... Discussion in 'XBoX on Consoles' started by Adverse I, Dec 22, 2014.

  1. Adverse I
    Adverse I Guest

    Unable to go online with my account


    I have been using my account and as far as I knew it hasnt had a gold subscription for a while. However, I have been using it to watch twitch streams late at night. This morning when I tried to connect to the internet on my account I got a message saying:

    Your membership is suspended until you update your payment information.

    We'll charge your payment option and reactivate your membership after you update your account, but there may be some delay. To see your account info, visit
    www.xbox.com/account.

    Then it gives me the option to update my payment option or go completely offline meaning I cant watch twitch as a silver member... Any reason why something like this would be happening?

    :)
     
    Adverse I, Dec 22, 2014
    #1
  2. Unable to go online with Watch Dogs

    ditto here. kind of annoying, but it gave me an excuse to 1000/1000 Wolfenstein
     
    BlackSun-40841E4A-2CF5-437F-97B9-D60241A182C1, Dec 22, 2014
    #2
  3. strickland97
    strickland97 Guest
    Unable to go online with Watch Dogs

    I can't update either and as a result can't play.
     
    strickland97, Dec 22, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Unable to go online with my account

    You would get a message like that if you have auto-renewal on and for some reason they have not been able to bill your account for gold. They usually attempt to bill you several times before suspending you which usually means you have accrued a balance which
    must be paid before you can go gold again. You can check
    http://commerce.microsoft.com
    to see if there is a balance or see what issue may be wrong with your payment method.

    Also, you no longer need a gold subscription in order to access apps.
     
    Smwutches, Dec 22, 2014
    #4
  5. Adverse I
    Adverse I Guest
    That makes no sense though. The last time I got gold I'm pretty sure was with a card. So one it makes no sense for them to keep trying to bill my payment method after my card subscription stops and also it makes no sense for me to have some kind of balance
    I owe them with my account now locked.

    Also I realize that. However my account is completely locked from accessing the internet at the moment so I cant even watch twitch. Its either I change my payment method or I go completely offline.
     
    Adverse I, Oct 31, 2018
    #5
  6. Adverse I Win User

    Unable to go online with my account

    That makes no sense though. The last time I got gold I'm pretty sure was with a card. So one it makes no sense for them to keep trying to bill my payment method after my card subscription stops and also it makes no sense for me to have some kind of balance
    I owe them with my account now locked.

    Also I realize that. However my account is completely locked from accessing the internet at the moment so I cant even watch twitch. Its either I change my payment method or I go completely offline.
  7. Smwutches Win User

    Unable to go online with my account

    You would get a message like that if you have auto-renewal on and for some reason they have not been able to bill your account for gold. They usually attempt to bill you several times before suspending you which usually means you have accrued a balance which
    must be paid before you can go gold again. You can check
    http://commerce.microsoft.com
    to see if there is a balance or see what issue may be wrong with your payment method.

    Also, you no longer need a gold subscription in order to access apps.
  8. BrawnyRogue924 Win User

    Sharing Xbox gold

    Hi, thank you for the response. unfortunately this hasn't worked, we are still unable to play online on my brothers account. I can play online on his xbox when signed in on my account.
  9. WPAK Win User

    its like broken...

    Hi there,

    Are you using this profile 'UnusualPiano0', where you also made this thread with?

    If so, you'll need a Xbox Live Gold account to be able to play online. The account 'UnusualPiano0' is a silver (free) account which doesn't not allow online gameplay

    otherwise what is the gamertag you are referring to that is unable to go online

    DId you recently renew your gold membership?
  10. BlackSun-40841E4A-2C Win User

    Unable to go online with Watch Dogs

    ditto here. kind of annoying, but it gave me an excuse to 1000/1000 Wolfenstein
Thema:

Unable to go online with my account

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