Unable to get your latest saved data

Reset didn't work. There are multiple accounts on the Xbox and none are working. Shall we remove them all? Will we lose data or will they just be re-created?

Thanks for your help.

Ah ok. Just got confused by that

Please try to do a system cache reset then. Hold the powerbutton for about 15 seconds and keep it holding even when the one turns off after some seconds. Wait for the power supply to change the color to orange and then restart the console.

If that doesn't fix the issue please have the account removed from the console and then download it again.

If even that fails please feel free to come back for further assistance.

Hey everyone! Since this thread is over a year old, please post a new thread detailing the issue you're experiencing. That's the best way receive help from our community that is tailored to you!

Thanks!

I'm having the same issues. Accepted the latest NXOE last night and when I got back online I was having the "save data" sync issues. I deleted my profile and did a hard reset. When I got back online it said that I have no friends and zero gamerscore.
My background was reset and my xbox console colors as well. Every game I try to play just says it cannot retrieve my data. If I select "use offline" it works but one of my games lost all save content. I believe the game was Kickbeat. I select "use offline"
but my entire game save is reset. I tried a few other games like GTA and Warframe and selected "use offline". The save content is still there for those games. When I go to manage storage not one of my games shows a game save on the console. It shows "reserved
space", but no actual game save. The game saves were there before the latest NXOE update I took last night. I did not try factory resetting my console just yet. I have a few friends with the same issues that I am having right now. Every app and game just
does not want to sync the data.

Try at least with one of them. The local game installs and dlcs will not be affected. The savegames are stored in the cloud and that's where we try to sync them from.