Unable to get the free games with gold

I haven't used my Xbox in a while, just got back on it (after the 2 hours of waiting because of the update) and it won't allow me to get the games (WWE 2K16, Earthlock: Festival of Magic and Forza Horizon). Whenever I select Buy, it will show me the payment
methods, but if I select Free, it will force me to the Xbox LIVE Gold thingy and won't get me the game. Also, forgot to mention, My gold runs out on 28/10/16. Prepaid 12+1M Xbox LIVE Gold

:)

 

Why am I not getting xbox Gold when it says I paid for it? Cant access games!

My concern is in the Title. Im paying for gold rewards when Im unable to get free games with gold. You tell me.

 

Games with Gold free game attach to account when I already have a physical disc

Hey there,

You can only get the free game license/s when you get the Free Games with Gold or hit the Buy $0.00 button. Free Games with Gold changes every month, so if the game you were aiming for were part of the Free Games with Gold before and you were unable to get
it, then the only thing to do now is either purchase the game digitally or wait for it to be free again.

 

Try performing a hard reset on your console EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and
restart the console. Once it is back up and operational test the results. Let us know.

If hat doesn't work then contact support directly to see if there is anything going on with our account on their end.

support.xbox.com/.../contact-us

Good Luck!