Unable to get refund

Discus and support Unable to get refund in XBoX Games and Apps to solve the problem; My brother bought fifa points on my account which i didn’t want to get and i can’t get a refund. What can i do about this... Discussion in 'XBoX Games and Apps' started by CallumW1, Jan 11, 2021.

  1. CallumW1
    CallumW1 Guest

    Unable to get refund


    My brother bought fifa points on my account which i didn’t want to get and i can’t get a refund. What can i do about this

    :)
     
    CallumW1, Jan 11, 2021
    #1
  2. kyle_m4496 Win User

    Unable to get refund

    Hi Qi. My name is Kyle and I'm an independent advisor.

    Refunds typically aren't provided for games you have already accumulated a significant amount of play time in. If your request has been rejected it sadly won't be possible to get a refund under any circumstance, this is a final decision.

    If you're experiencing issues with the game, please report the issues to the developer so they can resolve them: https://www.capcom-support.com/hc/
  3. Smwutches Win User

    Unable to get a Refund

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http;//support.xbox.com/contact-us
  4. Qi JunEK Win User

    Unable to get refund

    Hi Kyle,

    Thank you for your reply. May I know what constitutes "significant hours?" The game was brought yesterday and requested for refund the same day, it hasn't touched since then.
  5. XBF Brad A Win User

    Gift card

    Hello Nick,

    Thanks for coming to the forums. If you are wanting to get a gift card refunded you will have to go back to the point of purchase. These are hard to get refunded as they are unable to de-activate them. Once they scan it its activated for use. If they are
    unable to refund you will most likely have to use it for yourself.

    Thanks,

    Brad
  6. MiickO9 Win User

    refund not accepted

    Correct, you would be unable to get a refund unless you were having issues with the game. The refund would be another copy of the game
Thema:

Unable to get refund

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