Unable to get refund

Hi Qi. My name is Kyle and I'm an independent advisor.

Refunds typically aren't provided for games you have already accumulated a significant amount of play time in. If your request has been rejected it sadly won't be possible to get a refund under any circumstance, this is a final decision.

If you're experiencing issues with the game, please report the issues to the developer so they can resolve them: https://www.capcom-support.com/hc/

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http;//support.xbox.com/contact-us

Hi Kyle,

Thank you for your reply. May I know what constitutes "significant hours?" The game was brought yesterday and requested for refund the same day, it hasn't touched since then.

Hello Nick,

Thanks for coming to the forums. If you are wanting to get a gift card refunded you will have to go back to the point of purchase. These are hard to get refunded as they are unable to de-activate them. Once they scan it its activated for use. If they are
unable to refund you will most likely have to use it for yourself.

Thanks,

Brad

Correct, you would be unable to get a refund unless you were having issues with the game. The refund would be another copy of the game