Unable to get a refund for Anthem due to pre-ordering

I pre-ordered Anthem Legion of Dawn Edition on January 26th. Found out on Feb 22nd the release date, that none of my friends were getting it, so i submitted a refund request.

Problem is my requests are automatically being closed because they're looking at the pre-order date and not the release date. I've had numerous calls to support and they claim they can't help and tell me to keep submitting requests online for a refund.
Numerous requests have been submitted and ignored. I don't know what to do anymore. Funny thing is, i purchased Far Cry 5 on Feb 23rd and i get the option to request a refund for it but Anthem that released a day before is impossible to refund!?

Anyone have any suggestions? Support won't help, they claim they have no way of escalating cases to the refund department or any way to contact them.

Had i pre-ordered a day before or purchased day one, i would have been refunded without issues. What's the message here? Never pre-order?

:)