Unable to find microsoft account related to Mojang account

Discus and support Unable to find microsoft account related to Mojang account in XBoX Games and Apps to solve the problem; I am not able to figure out which Microsoft account I migrated my mojang account to. Is there some way to get to contact us chat to talk to a person?... Discussion in 'XBoX Games and Apps' started by bschandramohan, Sep 10, 2022.

  1. Unable to find microsoft account related to Mojang account


    I am not able to figure out which Microsoft account I migrated my mojang account to.

    Is there some way to get to contact us chat to talk to a person? The virtual help just points me to links like how to transfer mojang account or how to reset password - none to find how to find the related account. Been trying on the chat support for more than an hour and gave up. Any tips?

    Thanks in advance.

    Regards,

    Chandra

    :)
     
    bschandramohan, Sep 10, 2022
    #1
  2. JosefLBohorquez Win User

    Unable to find microsoft account related to Mojang account

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Chandra

    If don't remember the email used to migrate your Mojang account you may need to proceed with the account recovery form:
    https://account.live.com/acsr

    Also, you could try alternative methods to recover your account here:
    https://support.microsoft.com/en-us/account-bil...

    Please note that no one can tell your the specific email / modify or share account details due to privacy and security policies
    Regular Microsoft support is not able to send password reset link.
  3. KindGryphon Win User

    Old Minecraft Mojang account stolen then migrated to a Microsoft Account, now what?

    A while ago I had my old Minecraft Account stolen, and I've been trying to get it back. I emailed Mojang but just saw that they will not help with account-related issues anymore... bummer. Anyway I've been hoping to find some way to recover this account (if that's even possible at this point), and I've been directed here. I have all the information relating to my original account and I just want some answers. Thank you!
    If someone else migrated your minecraft from your Mojang account to their own Microsoft account then I'm afraid there wont be any way to get it back.
  4. Jean Marais Win User

    Microsoft account does not have minecraft anymore.

    Originally I bought the game with a mojang account (This was back in 2016 I think)

    I then changed the email for the mojang account.

    then with the migration, I migrated it to my current microsoft account that is not related to any of the previous emails.

    The migration was successful and I was able to play game.

    I stopped playing for a while, but after trying to log in with the same microsoft account that worked previously, minecraft was not there anymore.

    Since I bought it with a mojang account, there is no record of a purchase/transaction.
  5. XBF - Tali Win User

    Minecraft chat doesn't work.

    Hello,

    Thank you for contacting Mojang regarding the error you're receiving. Unfortunately, we are unable to assist with in-game related issues and may only assist if it may be a permissions issue on your Microsoft account which does not seem to be the case since you are able to communicate with others through voice on other Xbox titles. Reading the response from Mojang, they did not seem to mention anything regarding the in-game chat issues you are receiving. Did you contact Mojang and mention that you are unable to properly use chat features within those specific Minecraft servers? I'm curious about them mentioning adjusting your account settings such as email, password, location.

    Thanks,

    -Tali
  6. Max Pox Win User

    2 mojang accounts migrated to one Microsoft account

    I already wrote to Mojang support and this is what they answered me:

    As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account related issues as account migration has ended. If you have migrated your Mojang/Minecraft account to a Microsoft account and need assistance, please contact Microsoft Support.
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Unable to find microsoft account related to Mojang account

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