Unable to find Just Dance subscription on X-box

I appreciate it! Simply remove and re-add your account on the Xbox One and then check inside of the game again if it will now show up.

REMOVE ACCOUNT​​​

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1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

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ADD ACCOUNT​​​

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1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​

Awesome, on the same page (https://account.microsoft.com/billing/orders) please click the profile icon on top right corner where you will see your Microsoft email address, please check the email address that you have from there and make sure that it's the same that is on your Xbox.

Thank you. I'll try that tomorrow. Will this cause our saved games to be lost?

Thanks

Hi Francia,

I purchased the subscription using Edge browser on my phone while logged into my Microsoft account.

Thanks,

Alaa

You're welcome and thank you so much for the update. To clarify, did you purchase the subscription using the Xbox or PC/Laptop?

We'll check every possible option to locate the transaction.