Unable to exchange defective conroller

Discus and support Unable to exchange defective conroller in XBoX Sales and Promo to solve the problem; My wife bought me an Elite Series 2 controller for Hanukkah and it arrived defective out of the box. The A button sticks badly. She wants to exchange... Discussion in 'XBoX Sales and Promo' started by tonyh322, Dec 24, 2019.

  1. tonyh322
    tonyh322 Guest

    Unable to exchange defective conroller


    My wife bought me an Elite Series 2 controller for Hanukkah and it arrived defective out of the box. The A button sticks badly. She wants to exchange it and has been having a very difficult time setting up an exchange. First the option isn't readily available
    on the store page, just return. She doesn't want to return it, wait for a refund, then buy another one. She wants to do an in place exchange for a non defective controller, something that Microsoft should be able to easily offer.

    So she called support, got something who was incredibly difficult to understand and had difficulty understanding her. Eventually he said, I can't help you, let me connect you to the Microsoft store (who were we talking to?) and he transfers us to a recording
    saying "we are currently closed" and the call ended and nobody called us back.

    This is an abyssmal customer service experience. She spent a lot of money on a product that arrived defective out of box, can someone help us directly?

    :)
     
    tonyh322, Dec 24, 2019
    #1
  2. {Parity} Win User

    Unable to exchange defective conroller

    No one on the forums can help with that. We are volunteers. You should call support again and work with them to get it resolved. Did she purchase it through Microsoft or another seller?
  3. Onyx Is Here Win User

    Unable to exchange defective conroller

    Sorry to hear you've had this experience. If you would like to set up a repair of your controller you can do so at https://devicesupport.microsoft.com. Please be sure to
    first register the controller with your console using the s/n in the controller battery case.

    When you send the controller back please be sure to keep the extra items (ie. thumbsticks, d-pad, cable, etc) and only send the base controller as Xbox does not guarantee these items will be returned

    If you need more assistance with this you can start a chat at https://support.xbox.com/contact-us
  4. SwordofWhedon Win User

    Why does my Xbox headset change volume when my head moves?

    you should exchange it at the store if an item is defective
  5. IceStorm III Win User

    Brand new xbox 360S bought today, is it normal for the PSU brick to make quite a loud fan noise??

    Most stores have a 30 day return/exchange policy for defective hardware. I'd call a loud power brick defective.
  6. Jaximus Decimus Win User

    Got a bigger hard drive soecifically for halo 4 and its not working

    Sounds like a defective HDD. You should exchange it.
Thema:

Unable to exchange defective conroller

Loading...
  1. Unable to exchange defective conroller - Similar Threads - Unable exchange defective

  2. Why am I unable to play xbox gamepass games using my playstation dualsense controller?

    in XBoX on Consoles
    Why am I unable to play xbox gamepass games using my playstation dualsense controller?: Hi, I am unable to use my Dualsense controller on any GamePass game. I do not get any error message. I have checked under settings>devices and see that the controller is connected. It just picks...
  3. Unable to access my old account in minecraft

    in XBoX Accessibility
    Unable to access my old account in minecraft: So, I thought I've had updated my old email on Minecraft to my current one that I am using. since I had forgotten my Yahoo account password, I wasn't able to get into my yahoo account. Yahoo...
  4. My Ark survival ascended says unable to continue account privileges for multiplayer games...

    in XBoX Games and Apps
    My Ark survival ascended says unable to continue account privileges for multiplayer games...: My Ark survival ascended says unable to continue account privileges for multiplayer games are required now it has said this before and I had to hard reset my whole Xbox to fix it and then it was...
  5. Unable to download and install some games from Xbox app game pass

    in XBoX Games and Apps
    Unable to download and install some games from Xbox app game pass: Hi everyone, Indiana Jones allways stops at 21% , "superliminal" strangely allways stops at 100% and "As dusk falls" allways at 25%, three with the same message Hresult 0x8007001f. I do not...
  6. My friends and I are randomly unable to send messages

    in XBoX Rewards & Social
    My friends and I are randomly unable to send messages: My friends and I are randomly unable to send messages to one another, and it usually happens at the exact same time, with our messages stuck on “message not sent”, we do not know why this happens,...
  7. Unable to sign in on Xbox via microsoft.com/link

    in XBoX Games and Apps
    Unable to sign in on Xbox via microsoft.com/link: Hello, My account is set up by adding a random generated code provided by Xbox to microsoft.com/link. In the past, this was not an issue as the code that was provide used to work. Now when given...
  8. We're unable to complete your request server_error: The contextID supplied in the request...

    in XBoX Accessibility
    We're unable to complete your request server_error: The contextID supplied in the request...: server_error: The contextID supplied in the request did not have a matching cookie pls help me e2989c4e-ae24-4919-ad61-6c36ebac3faf
  9. I Unable to play bedrock Minecraft on pc it doesnt give an error code it just stops and...

    in XBoX Games and Apps
    I Unable to play bedrock Minecraft on pc it doesnt give an error code it just stops and...: Ive tried redownloading from store and it doesn't solve anyth ing 2c3cf202-2764-4f55-ba56-3f10dde07a95
  10. My Fortnite says unable to sign into your account for Xbox network

    in XBoX Games and Apps
    My Fortnite says unable to sign into your account for Xbox network: Unable to sign into account for Xbox network on Fortnite 4ac74216-5ce0-47a1-94f6-40872ce39c5a