Unable to download Xbox Live account to Xbox 360

On Christmas night 2014, I set up an account for my nephew online. I had some trouble getting the account to accept online but finally I was able to succeed. We set up the account on my XBone and it works fine. When we try to download his profile to
the 360 is won't download and gives an error code. i talked with the support line and their answer is that it's almost like his account is banned from the 360. I could use some help here, please and thank you.

:)

 

Rare Replay

Anyone else unable to sign into xbox live when playing the 360 games?

When pressing both the Menu and View buttons to bring up the mini guide it just says connect to xbox live.

 

changing email address associated with xbox

No, don't do it!!!

I tried to do exactly this 5 months ago with my old gamertag, and it completely borked my XBL account. My account ended up not being able to 'purchase' anything from the xbl store (including free stuff, games with gold freebies & demos), unable to log in on any other device/system/webpage except the xbox itself, and unable to redeem codes or manage payment options so I couldn't even renew my gold sub, when it ran out last month.

All this has been going on for 5 months and MS can't seem to fix it. I would find it easier to take (the fact that they can't/won't fix it that is) if it was only me it was happening to, but there are a lot of people who have had the same problem, there's even a 49 page thread about it on the support forums Unable to download items, view account details or access website. - 03 - Managing my Xbox Live Account on Xbox 360 - Xbox 360 Support - Xbox.com Forums - Xbox.com and MS just seem to be unable to work out how to fix it.

Some of the guys on there's accounts have been bust since July last year. I've ended up creating a new account, just so I can actually use my XB1.

 

Hey there, NolesFan31014! I'm very sorry to see any issues with downloading your nephew's profile onto the 360. If it's able to be downloaded onto the Xbox One, I do not believe it is banned. Could you post up what error code you are getting so that I can
look into this further? We'll be able to take it from there once you do.