Unable to download xbox 360 profile.

D9fred95 · Jan 9, 2020

I am unable to get back my profile. Everytime I put in my email and password, it says "Hi " and about 10% of the bar fills before saying " Sorry, there's a problem with the credentials you're using to sign in." and it gives me an error code, 80151908.

It's only affecting this and does not affect me signing into anything else. Refreshing my system cache did not do anything.

:)

SirChevron

Do other 360 games work? A common issue I see is that people are unable to download their 360 profile.

WaymanEarls III

I'm having the same issue.

D9fred95

I have done all of that, didn't fix anything.

WagglyRaptor18

https://support.xbox.com/en-US/xbox-360/xbox-live/error-code-80070571 The problem you have faced may be resloved if you follow these solution's.

If you are still facing the problem contact are support team: https://beta.support.xbox.com/

XBF Chris J

Hello D9Fred95,

Thanks for keeping us updated. We recommend trying to restore your network to defaults. Go into your Xbox 360 settings > Network settings. From there, select your network and then select Configure Network. On the Additional Settings tab, select Restore to
Factory Defaults. When prompted, select Yes, Restore to Factory Defaults.

After that, restart your console and then try downloading your profile again.

Unable to download xbox 360 profile.