Unable to download game I already purchased

Schwig · Dec 19, 2019

My copy of Forza Motorsport 7 was failing to launch, so I decided to try and reinstall the game, but it says I don't own it. The license transfer tool is also not were it usually is, do I have no idea what to do.

Thanks

:)

StuartATrueRed

The Xbox One does not have a license transfer tool. If you mean the home Xbox setting. It's never moved. It should still be in the personalisation settings on your Xbox one.

Schwig

What about the issue with downloading it from the store, but it says I need to purchase it, despite already owning it?

Mister Gwyther

Hey there Raphael! I'm still seeing Dead Rising on the US Marketplace (LINK) so I don't believe it was taken down. Can you confirm for
us if you have indeed switched consoles at any point since purchasing the content. Also, have you changed your physical location and/or your account region since purchasing?

As for downloading issues themselves, our best suggestions are to delete, clear cache, and download again. You can also try removing your current storage device and download the game to another one. Let us know if that helps, thanks!

Raphaelxo

Thanks for the help Judge Bergan, but unfortunatelly it didn't solve my problem. I have already contacted microsoft support, spent hours on it, and did all the troubleshouting, including transfering my content licenses. After some online research, I strongly
believe the game was removed from xbox live download servers or something, as other users are having the same problem to even download the demo.

Judge

If it is showing as incomplete then the download is infact not completing 100%. Delete the bad copy of the download and keep reattempting to download the game. Since buying the game have you switched Xbox's? If so, did you ever transfer your content licenses?
Let us know.

Unable to download game I already purchased