Unable to download from Microsoft Store on Windows and Xbox

Discus and support Unable to download from Microsoft Store on Windows and Xbox in XBoX Games and Apps to solve the problem; Hello all, I'm having an unusual problem. I'm unable to communicate at all with the Microsoft Store across all of my devices. I first noticed that I... Discussion in 'XBoX Games and Apps' started by JarekKubenka, Jul 5, 2022.

  1. JarekKubenka
    JarekKubenka Guest

    Unable to download from Microsoft Store on Windows and Xbox


    Hello all, I'm having an unusual problem. I'm unable to communicate at all with the Microsoft Store across all of my devices. I first noticed that I was unable to download anything from the Xbox App for my PC about three weeks ago. It would say preparing on the download and then give me error code 0x00000001. I tried all the fixes for that to no avail. I then noticed that I was unable to get updates or install new apps through the Microsoft Store. I've tried every fix I can find online including doing a fresh install of Windows 11. I was about to try a fresh install of Windows 10, but I then noticed that I'm unable to get updates and downloads on my Xbox as well. The only thing in common between the two devices are the network and my Microsoft account. I tried a couple of different networks including my mobile hotspot to make sure it isn't my ISP, but nothing changed. I've also tried logging into a friend's Microsoft account and creating a new one to no avail. I called tech support but he was baffled and then we were disconnected while he was escalating it. I've not seen anyone else with this problem and I'm completely baffled. I've had no issues with downloading games from Steam or the Android Store on the same wifi and with the same settings.

    :)
     
    JarekKubenka, Jul 5, 2022
    #1
  2. JarekKubenka Win User

    Unable to download from Microsoft Store on Windows and Xbox

    I've tried that as well. Right now I'm unable to download Gaming Services at all, so removing it fails. When I click to install in the Xbox App, it shows that it is installing, but will stay there for hours with no progress, and if I check for the files, I won't even have the folders where they would go.
  3. JosefLBohorquez Win User

    Unable to download from Microsoft Store on Windows and Xbox

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today JarekKubenka

    That's a really strange issue from your side.

    May I know if you tried reinstalling gaming services via powershell on your PC to see how It goes?

    Right-click the Windows Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).

    In the Administrator: Windows PowerShell screen, type the following command and press Enter:

    Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

    In the same window, type the following commands and press Enter:

    Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse

    Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse

    Restart your device.

    Start the Xbox application. You should see a blue banner with the following message: "This app needs an extra component. Gaming Services is needed for playing some games. Administrator approval required. Install"

    Select Install to reinstall Gaming Services.

    -------

    Also, could you tell me which NAT type is appearing on your actual home internet?

    on PC open the Xbox Console Companion app > Settings > Network

    on Xbox: Settings > System > Network config

    Are you able to factory reset your internet router? Please try it if possible, in case there's an issue with the communication between the router and your Xbox and PC.

    I'll be waiting for your feedback, greetings from another Microsoft user!
  4. JosefLBohorquez Win User

    Unable to download from Microsoft Store on Windows and Xbox

    That could be a possibility Jarek, please try first opening your router ports and try again when NAT appears as open

    Let me give you the needed ports for you to open:

    Port 88 (UDP)

    Port 3074 (UDP and TCP)

    Port 53 (UDP and TCP)

    Port 80 (TCP)

    Port 500 (UDP)

    Port 3544 (UDP)

    Port 4500 (UDP)

    That should work once you open them. Make sure to contact your Internet Service Provider for this.

    When NAT is open, sometimes you need to do this on your PC after that:

    1. Open command prompt as admin.

    2. Copy and paste below command. netsh interface Teredo set state type=enterpriseclient clientport=3074

    3. In Windows, open All Settings - Gaming - Xbox Networking (not in the Xbox app)

    4. On Administrator Command Prompt copy & paste the command: netsh interface Teredo set state type=client

    5. Back in Settings Xbox Networking, hit the Fix It button

    6. Check again button should show not working

    7. Back at Command Prompt and copy & paste the command: netsh interface Teredo set state type=enterpriseclient
  5. JarekKubenka Win User

    Unable to download from Microsoft Store on Windows and Xbox

    My home NAT is Strict, but hasn't ever been a problem before. Even so, I've reset the router multiple times and tried a couple of different networks.
  6. Bob Conley Win User

    Gaming Services download fails at Acquiring License

    Windows 11

    Code: 0x80070005

    I downloaded the launcher from the Minecraft website originally, but it would say "there was trouble connecting to your Microsoft account" and then redirect me to the store

    I am unable to download any games from the Microsoft store. I tried getting both Dominoes and Mahjong to test, and they give me the same error
Thema:

Unable to download from Microsoft Store on Windows and Xbox

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