Unable to download Battlefield 1 open Beta

Ask an adult to change your settings
To buy this, an adult needs to change your family settings at account.microsoft.com/family.

PUR-MaturityRatingsDenialUserInFamily
PFsGkRDVu69nNNed.0.5
2016/08/31 - 17:25:30 UTC
I am the primary account holder and family settings show that I am an adult.

:)

 

Battlefield 1 insider codes have been sent out

Battlefield 1 is now an open beta so anyone can download it.

www.microsoft.com/.../bw065l19q5wz

 

Why am I not able to simply download the Open Beta Battlefield V without the “Get EA Access” option ?

Why am I not able to simply download the Open Beta Battlefield V without the “Get EA Access” option ?

 

I have the same issue, have you resolved it yet?

 

I am also having the same issue with no fix yet.

 

I have the same issue, how to fix ?

 

Download it on the console. It worked for me.

 

Hey, everyone! I've moved you over to the Xbox Support forums to better assist you. While making the purchase on the console with all child accounts signed out is a great workaround, we'd like to dig into this further so you no longer need to do that. Can
you please post back with the games/content you are running into this error on (if you are running into other issues outside of the Battlefield 1 Beta)? Additionally, are you guys attempting to do this on both the website and console, or on one or the other?

The more information we have, the better! Thanks for anything you can provide to help us dive into this.

 

Found a fix for this - use xbox app on phone - log in - go to store - search for bf beta - 'purchase' the open beta there - worked fine. Nothing else worked for me but this.

 

TouretteSkip, that worked for me. Thanks!

 

Hey, all! As stated, while workarounds are great, we want to solve the issue at hand. Can you please refer to my post above and post back with the information we're looking for? This is regardless of if you have the game you're after or not. Thanks!

 

Misses Quintal - I got this error when trying to purchase online through the Microsoft store.

 

I've got this same error trying to purchase Ark: Scorched Earth addon through the online marketplace.

 

I am having the same issue, and I know of others who were as well, for different games (see also

www.reddit.com/.../microsoft_store_content_restriction).

The issue appears to be when an adult who administers child accounts as part of a family through Microsoft family settings attempts to make a purchase on Xbox.com. Instead of getting the regular confirmation, the transaction fails with the following error
message:

Ask an adult to change your settings
To buy this, an adult needs to change your family settings at account.microsoft.com/family.

PUR-MaturityRatingsDenialUserInFamily
[some error string]
[time stamp]

The error seems to be browser and platform indifferent. I tested it on Safari, Chrome, and Edge, on Mac, Windows, and iOS. I was able to get it to work through the Xbox app on iOS, and according to the above link, the workaround seems to work through
the Android Xbox app as well.

 

Hey, all! It's browser indifferent because it's a Store/Account issue.

Thanks to everyone for the information you provided! I've got you all sent up to the right people now, and they are currently investigating. Once I have more details, I will be sure to post back in here for you. We appreciate your patience while we dig into
this!