Unable to Download Back Compat Games

Irish McSaint · Dec 8, 2018

It seems I can't download backward compatible games, even when they are free with gold. When I click on "See Price" or even on the website "Download to Xbox 360" I get a message that pops up in Italian. After translating it says something about adding
or updating a payment method. This only happens with back compat games, as I can purchase and download any and all XBOne games no problem. I was stationed in Italy for a little over two years and seem to remember having to update my ACCOUNT region (NOT MY
XBOX REGION IN XBOX SETTINGS) because I kept getting a region error for purchases. Backward compatibility launched after I made this switch, so back compat has never worked for me unless I had the disc or had previously purchased the game digitally on my original
360. I've tried contacting Microsoft before and they either told me there was nothing they could do or didn't respond at all. Could just have been bad reps, I'm not sure. But I would really like to solve this problem. It's really been a pain. Every few months
I try to solve this again. Hopefully someone here can help!

:)

XBF Crystal P

Hey there Irish McSaint,

Thanks for reaching out. I'm sorry to hear about the issue with redeeming Xbox 360 Games with Gold.

I recommend checking out the following troubleshoot article:
Troubleshoot Xbox 360
Marketplace purchasing. The solutions on this page can help resolve issues purchasing content or downloading free content from the
Xbox 360 Marketplace.

Hope this helps.

Irish McSaint

Again, this unfortunately did not help. Everything mentioned in this article is set to United States. It's something that is tied to my account, not just my xbox or computer. I really do appreciate the info though.

coco meat train

Is your billing address now a non Italian address in your Microsoft account? That’s really weird that it’s just the 360 games.

ArminatorX

Since you're getting the error message in Italian, your account (or at least the Xbox 360 part of it) seems to be stuck in Italy still.

The links above seem to only affect the "newer" Xbox One and Xbox One Store part, which you are able to use. However the Xbox 360 part still seems to have Italy as country region.

However, as
this page says:

"Important If you’re trying to use these steps to resolve any backward compatibility account region errors, changing your account region will
not resolve these issues."

However, back in 2013 they announced that migrating to a new country for Xbox 360 users was now made possible, and

this page here should actually allow you to migrate your Xbox 360 dependent country.

Please check if that does the trick, and if it doesn't,
contact the official support again, and tell them, that not your Microsoft Account should be migrated (this can easily be migrated by choosing the appropriate country in your Xbox One console), but the country of your Xbox 360 account.

Irish McSaint

I've had a card on file for years. It works for Xbox One game purchases.

Unable to Download Back Compat Games