Unable to Download 360 Information

Same problem. Tried to play any 360 games on Xbox One, and the console simply won't download my profile no matter what. Tried everything listed in this topic and more.

 

@GITS09 Unfortunately you cannot buy Xbox 360 games directly through the One marketplace. You need to do it through a 360 console or the website.

 

Solved!

Checked my old Xbox 360 and noticed that it only conects properly to XBox Live by cable using another internet connection. Tried to use that cable connection instead of wireless on Xbox One and got a DNS error, solved by resetting de router. After the first
game finally downloaded my XBox 360 info, everything works just fine back on wireless.

Seems like Xbox Live works completely different on both consoles, and you just need to have a connection compatible with XBox 360 to autenticate on Xbox One.

 

I had this problem for several months and now I solved by going into my old Xbox 360, downloaded the profile there. After this, I was able to download profile when playing Xbox 360 games in my Xbox One.

 

All people using wifi connection are able to download 360 profile?

But if i want use cable connection don't work, this is no normal.

If a lot of people have this problem, this problem must be resolve with an upgrade for the Dashboard.