Unable to deposit Xbox reward points

Apparently you are unable to deposit my rewards points to my account because my billing status isn't up to date. But it is up to date and correct. Can you look into this please?

:)

 

where is my money ?

Hello jambasman,

Apologies for the inconvenience. Since you have used a Microsoft Payment Account in multiple different regions, our deposit process is unable to complete due to being unable to determine which of these Microsoft Payment Accounts is valid. If Xbox Live Rewards
is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards
points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

 

Xbox live reward points wont convert to my account

Hello Support,

I have 11,000 Xbox Live Reward Points which I believe equates to $11USD. However the reward points did not post to my account on the scheduled 5/15 date and have been stuck unable to request a deposit for almost a month now. Please deposit the balance into
my account and let me know if you need any other information.

-haloboi

 

Hi Jumping. It looks like the last deposit attempt made was in 2014. Since then, Microsoft had put out a fix for accounts with your deposit error. Try requesting another deposit and we will make it on the 29th. Thanks!