Unable to deposit rewards points balance

Since you have over 5,000 credits, they are automatically scheduled to be deposited so there is nothing else you need to do.

Hello,

From the transition FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your Microsoft
account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Xbox/Microsoft currency redeemed from the rewards program are automatically deposited into the accounts balance. They do not provide a separate code. Check the account balance of the account that redeemed the rewards points.

As iMayHem Avenger stated:
http://rewards.xbox.com/faq/

"It may take up to 30 days for Pending Rewards Points to be deposited into your Xbox LIVE account. Microsoft Points are deposited in increments of 100 or more, and they will be deposited by the 15th and 30th of each month. Visit the Xbox LIVE Rewards website
often to see your Pending balance and how many Rewards Points you've been awarded. Pending Points will not display in your Total Rewards Points Awarded."

The points can take up to 30 days for them to be deposited into your account. See the Xbox Live Rewards FAQ for more information here:
http://rewards.xbox.com/faq/



How long does it take for Pending Points to be deposited into my Xbox LIVE account? A. It may take up to 30 days for Pending Rewards Points to be deposited into your Xbox LIVE account. Microsoft Points
are deposited in increments of 100 or more, and they will be deposited by the 15th and 30th of each month. Visit the Xbox LIVE Rewards website often to see your Pending balance and how many Rewards Points you've been awarded. Pending Points will not display
in your Total Rewards Points Awarded.