Unable to delete screenshots

Discus and support Unable to delete screenshots in XBoX on Consoles to solve the problem; Hi, looking for a solution, I am on a Series X and often take screenshots but I have a problem just now, I can’t permanently delete some old... Discussion in 'XBoX on Consoles' started by Dogconker, Dec 22, 2020.

  1. Dogconker
    Dogconker Guest

    Unable to delete screenshots


    Hi,

    looking for a solution, I am on a Series X and often take screenshots but I have a problem just now, I can’t permanently delete some old screenshots that keep returning.

    I have deleted them from console and live, done a hard reset and still whenever I use the app or the look at the screenshot section the same 24 photos have returned.

    would welcome any suggestions how to address this.

    thanks

    :)
     
    Dogconker, Dec 22, 2020
    #1
  2. Nunya B Win User

    Screenshots will not delete from or upload to the Xbox network.

    Same issues. So I tried to delete a clip in the app and it said it was unable to. I deleted it from the network with the Xbox one and it deleted. I also deleted a clip from the console hard drive along with several screenshots and that works with no issues.

    Sometimes when viewing clips on the network it shows old clips that I've already deleted, but they aren't veiwable. Switching between everything and game clips in manage captures makes them disappear.

    This does not happen when I delete clips or screenshots directly from the Xbox one hard drive.

    I checked network settings and it says NAT type: Open and all services available.

    Still can't delete or upload screenshots at all, only clips.
  3. Francia J. Win User

    Screenshots not deleting and New Screenshots not uploading.

    That's totally fine, let's then try to unplug the console for 30 minutes and then try again. Please follow the steps below:

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Unplug the console for 30 minutes.

    3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​
  4. Francia J. Win User

    Screenshots not deleting and New Screenshots not uploading.

    Thank you so much for that. Have you tried to use a different network connection?

    Resetting the console-keeping games and apps will not be an option since that will delete any game clips that you have that aren't uploaded to the Xbox network yet.
  5. Francia J. Win User

    Screenshots not deleting and New Screenshots not uploading.

    That's amazing and you're very welcome, Mattyb71!
  6. Mattyb71 Win User

    Screenshots not deleting and New Screenshots not uploading.

    Ok I've just done that and thankfully at the moment the deleted screenshots are no longer showing up again. I've kept checking for a couple of minutes just to make sure and it seems to be fine.

    Fingers crossed it'll remain that way when I turn the console back on tomorrow.

    Thank you for the help :)
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Unable to delete screenshots

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