Unable To Delete Friend Request - "Can't Process Request"

Discus and support Unable To Delete Friend Request - "Can't Process Request" in XBoX on Consoles to solve the problem; Hi got same problem with messages I can't delete cf8d2e76-deff-467c-9689-799a7ffcdbe9 Discussion in 'XBoX on Consoles' started by Goodfellas9, Mar 21, 2015.

  1. Goodfellas9
    Goodfellas9 Guest

    Unable To Delete Friend Request - "Can't Process Request"


    Hi got same problem with messages I can't delete

    :)
     
    Goodfellas9, Mar 21, 2015
    #1
  2. ErikaAvery
    ErikaAvery Guest
    Unable To Delete Friend Request - "Can't Process Request"

    Not sure if this is in the right place, but it did give me an error so here we go.

    A few weeks ago I was playing with some people online and one of them sent me a friend request.

    I did not want them to be my friend since they had a very immature gamertag so I tried pressing "X" to delete the message like I usually do.

    But it just got stuck loading for like 30 seconds before stopping and ended up not doing anything. The request is still there and won't delete.

    I can't delete it from Xbox.com either, because the website says I have no messages.

    I've tried deleting the message, declining the request, blocking the player and even accepting the request. But the same thing happens, nothing.

    I've deleted my Xbox system cache, signed in and out dozens of times, reset my Xbox's settings and changed my gamertag. It still won't go away.

    Occasionally after attempting to delete it, instead of doing nothing for 30 seconds it will come up with an error saying "Can't process request".

    It doesn't give an error code or anything, it just says to go to xbox.com/support.

    Any help dealing with this? 'Cause I've pretty much tried everything...
     
    ErikaAvery, Mar 21, 2015
    #2
  3. WPAK
    WPAK Guest
    Unable To Delete Friend Request - "Can't Process Request"

    Hi there,

    could you try Deleting your profile (Profile only) and then download the profile again?

    Please try this sequence of steps:

    1. Delete your profile from the console, be sure to delete only the profile, to do so check this link:

    support.xbox.com/.../profile-move-delete


    2. Clear the console cache, see this link for the how to:
    support.xbox.com/.../clear-system-cache


    3. Redownload your profile.(See the same link as 1.)

    let us know the results
     
  4. Unable To Delete Friend Request - "Can't Process Request"

    Hey there, is this still happening? Recently a lot of us had this issue and official Xbox support looked into it and got it working. If you still can't accept/decline, post back and you'll have to wait for official support.
     
    DigitalAssassin, Mar 22, 2015
    #4
  5. I have a friend request I can't decline as well. It just refers me to Xbox support when I try. I've tried on my console, Xbox.com & Smartglass. I even tried accepting the friend request & then removing the friend, which appears to work at first, but if I
    sign out & sign back in the friend request reappears. Please help!
     
    LaureneConrad, Mar 24, 2015
    #5
  6. ^Hey, you should create your own thread so it will be seen faster, it sounds like you had the exact issue me and a few other users had, I believe Xbox support will need to look into this for you.
     
    DigitalAssassin, Oct 31, 2018
    #6
  7. XBLRewards8 Win User

    unable to process request

    Hey Ap3x Asylumxx,

    It looks like there is an issue with the registration details you entered that is causing the process to fail. Our web team has indicated that they may be able to adjust this information manually in our systems, but will need the registration details from
    you again. Since this information is private, we will need you to send us a private message using this forums messaging feature (the envelope button on this post). Here is the registration information we will need again in a private message:

    • Desired Prize,
    • First Name,
    • Last Name,
    • Email Address
    • Opt-in question: "I would be interested in being featured in a future member spotlight (we’ll contact you at a later date if you’re chosen)" (This can be a "yes" or "no" )
    * Full Street Address ( Only if your desired Prize is a physical item)



    Thanks! Apologies for the delay while our web team investigated your issue.
  8. XBLRewards8 Win User

    unable to process request

    Hello Ap3x Asylumxx,

    Apologies for the inconvenience. We will escalate this issue to our web team to investigate. Once they can find out more about why this is occurring, we will update this thread.
  9. XBLRewards8 Win User

    Unable to process request

    Hello Eric The Gr8 1,

    Apologies for the inconvenience. Due to a large amount of users claiming prizes at the same time, you may have seen an error message as a result. Our web tam is currently working on resolving this issue. We hope to have this issue resolved shortly. We see
    that you claimed one 5000 Credit prize.
  10. LaureneConrad Win User

    Unable To Delete Friend Request - "Can't Process Request"

    I have a friend request I can't decline as well. It just refers me to Xbox support when I try. I've tried on my console, Xbox.com & Smartglass. I even tried accepting the friend request & then removing the friend, which appears to work at first, but if I
    sign out & sign back in the friend request reappears. Please help!
  11. WPAK Win User

    Unable To Delete Friend Request - "Can't Process Request"

    Hi there,

    could you try Deleting your profile (Profile only) and then download the profile again?

    Please try this sequence of steps:

    1. Delete your profile from the console, be sure to delete only the profile, to do so check this link:

    support.xbox.com/.../profile-move-delete


    2. Clear the console cache, see this link for the how to:
    support.xbox.com/.../clear-system-cache


    3. Redownload your profile.(See the same link as 1.)

    let us know the results
Thema:

Unable To Delete Friend Request - "Can't Process Request"

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