Unable to delete captures?

Spookysober · Apr 25, 2023

Xbox captures is broken. I have been deleting the same 100 captures over and over again. No way re these reuploaded duplicates. I have tried every troubleshooting method. I deman Microsoft fix their Captures app. I'm tired of being their IT Guinea Pig. We don't need a fix, microsoft. We need a patch or a new app. All I ana do is send this capture to my brother and I can't even do that since uploading and deleting are both not working.

:)

Shella_555

Hi,
I'm shella and would be glad to help you out.

Apologies for the issue, please note that there have been several reports regarding the same issue since yesterday but since there hasn't been an official announcement from Microsoft as regards this issue, you can try the following troubleshooting steps.

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.
2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.
3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.
4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

I would be here incase you need more assistance.

Shella

Jeremy_113

Thanks for the response, I've tried and sadly I'm still left with the same old captures that I'm still unable to delete

Kimmy_24

Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

There are multiple reports regarding this so this can be a temporary issue on the server. There are no official announcements yet from Microsoft but you can also try some steps that can help us that might help:

You can try changing your DNS. Go to Settings > Network > Advanced Settings > DNS settings > manual

Primary DNS: 8.8.8.8

Secondary DNS: 8.8.4.4

then check again.

You can also submit a report or check the server status from time to time through the link below:

https://support.xbox.com/en-US/xbox-live-status

OpticRJames

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Kindly check if there is a pending system update for the console.

Make sure your console is connected to the internet, and then press the Xbox button to open the guide.

Select System > Settings.

Select System > Updates & downloads.

Under "Updates", you'll see: Console update available. Select this button to begin your update,

Solution 3: Do a factory reset

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

If the same issue persists, other players are experiencing the same issue right now. Although there is no official announcement yet about the issue. Let's wait until it gets fixed, you can also provide feedback about it using the Report a Problem app which you can download by doing the steps below.

Press the Xbox button to open the guide, and then select Store.

Select Search, and then enter Xbox Report a Problem in the search box.

Choose the app from the search results, and then select Download.

Follow the instructions in the section “Report a new problem” to submit your problem report.

Just a Volunteer

On your console Home Guide menu select Capture & share > Recent captures >Show all >Manage captures

That will show you your captures you have uploaded to the Xbox network. You can change this to captures on this console to show those captures.

If you change the look on screen to small icons (press 4 squares) you will have other options as well as a delete choice.

Looking at this screen outlay, on console captures will inform you if they have been uploaded to the Xbox network or not.

Captures on the console that have been uploaded to the xbox network can be deleted from the console if you want. Be aware that there is a finite available space on the console for captures that fills up very quickly if you make a lot of clips and/or screenshots.

Uploaded Captures on the xbox network can also be deleted.

I use the sort option and delete captures regularly from both my console and Xbox network to keep my captures manageable.

Unable to delete captures?