Unable to create service request

Maykel Melis · Mar 3, 2014

Hello,

For the last few weeks I'm unable to create a service request for my Xbox One (won't turn on). Support doesn't seem to be able to create one for me, so I'm pretty much running out of options.

Does anyone know what I can do? Will try to give them a call tomorrow, but want this resolved asap. Was looking forward to the release of Titanfall, but time seems to be running out

Thanks!

:)

{Parity} · Mar 3, 2014

Xbox One - unable to create service request

You should contact support directly for assistance with that. Contact Us | Xbox Support

Good Luck!!

soumyadip001 · Mar 3, 2014

Xbox One - unable to create service request

My Xbox won't start. It's under warranty but I'm unable to create a service request. Every time I get the following error : "There are no service offers associated with selected problem/accessory type."

Maykel Melis · Mar 3, 2014

As an addition, the error it keeps giving me is this:

No services found

No service offers are available

Don't know why. Had this since I got it back from repair last time. This will be the third time I need to send it in for repair, and it seems to me even the repair process isn't as solid as it should be...

Maykel Melis

As an addition, the error it keeps giving me is this:

No services found

No service offers are available

Don't know why. Had this since I got it back from repair last time. This will be the third time I need to send it in for repair, and it seems to me even the repair process isn't as solid as it should be...

{Parity}

You should contact support directly for assistance with that. https://support.xbox.com/contact-us

Good Luck!!

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I understand you're having a problem creating a Service Request for your Elite Controller. Your browser may not be connecting properly to the service request portal or there may be a server malfunction causing the error message you are seeing with the TraceID. You might attempt the following methods to address the problem:

1. Retry after some time has passed because server failures or connectivity problems occasionally get better on their own. Retry creating the service request after some time has passed.

2. Clear the cache in your browser: Sometimes, problems with web page loading can be fixed by clearing the cache in your browser. To create the service request, try deleting your cache and then refreshing the page.

3. Use a different web browser: Try making the service request using a different web browser. Try using Firefox or Safari if you are currently using Chrome as an alternative.

4. Contact customer service: If the problem continues and you are still unable to submit the service request, get in touch with Xbox customer service. They might be able to create a Service Request on your behalf.

I hope one of these suggestions enables you to address the problem and properly submit the service request.

Wishcatcher

HI,

Sorry with that issue, as you already tried differents os / web browsers, you have to call or chat with an agent > https://beta.support.xbox.com/contact-us

Regards

Nikhil Gupta2

Here the options are different i am unable to reach the customer support.

these 3 are the only options.

Unable to create service request