Unable to create repair request for controller

Hi Alessandro,

Thanks for coming to the forums with your issue. We recommend to request a call for support to assist you further.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

You'll want to contact support and they should be able to assist you with setting up a new repair. http://support.xbox.com/contact-us

Hi

I think repairs of controllers apart from warranty repairs is no longer offered by Microsoft however as your controller is one of the limited edition ones it may be worth checking on the
Service Centre webpage to see if it will allow you to create a service request. To try creating the request select your Xbox One console in the list of devices then select accessories from
the pull down list.

if you were unable to map your control, request the repair for the defect showing, your control has a year of warranty.

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/pt-br/devices

As an addition, the error it keeps giving me is this:

No services found

No service offers are available

Don't know why. Had this since I got it back from repair last time. This will be the third time I need to send it in for repair, and it seems to me even the repair process isn't as solid as it should be...