Unable to connect to Xbox LIVE Multiplayer on PC

Hi all,

Im desperate for a solution to this as I have spent hours trying out different online advice and also with a GAMER via the Help Chat but to no avail.

Problem: I bought a Game Pass and DL FORZA Horizon. Game worked and connected to Horizon Life the first day but has never been able to connect since. I had not changed any settings prior to this.

The first 2 pictures the the fault and the fault log on FORZA



I
have also checked the the Xbox Netowkring status...as follows...



Following
the helpful link I then founds out that it is the TEREDO adaptor causing the issue. I have tried all advice about resetting in Command Prompt, not using a VPN (I actually uninstalled mine whilst I try and resolve this issue, though the game did work before
through the VPN?). I tried using the Device Manager to install the Adapter under - add legacy software (but it does not show up here !!)

I now the TEREDO is there as it shows in Commend promp after running "netsh interface teredo show state" in cmd (admin). this is the message I get...

Type : disabled

Server Name : win1901.ipv6.microsoft.com.

Client Refresh Interval : 20 seconds

Client Port : unspecified

Herea are my PC Specs..







Here also, is a copy of the Chat I had earlier this evening with a GAMER under the help online section. It is quite extensive but it also list multiple advice points, which i have tried but to no avail...

Today

Unable to connect to XBOX live Multiplayer

17:31 pm

We have sent you an email with a link back to this page

We're notifying our top Xbox Gamers

Hi Amy,

Thank you for contacting us today in regards to your subscription. I'm more than happy to assist you. I just need to know a few things first.

May I know if you get any error message?

Also can you check your subscription page and make sure that it shows as active.

Regards,

Graciano

Posted by Graciano M

725 answers | 90% rating

17:32 pm

In XBOX networking it shows: NAT Type - Teredo is unable to qualify. Server Connecttivity - Blocked.

17:33 pm

I also get this message on Screen in FORZA Horizon...

https://p19.zdusercontent.com/attachment/2111964/dE7lFctp*******19SmBQmsVc?token=eyJhbGciOiJkaXIiLCJlbmMiOiJBM*******LUhTMjU2In0..2uakUzyVGGOVfZ7B_bnlDw.L3******wsGGel5Gyzp2ikQKqKeQflNFB5Y*******hxCIiv6dnHGF2Dl1S******ZQaN6uRdUrAlOe35c8vBY5josFskS*******6ANWXkyMacl0tHW4JItN6CCkTnYJfdb5KQ1dsKocyzmp*******4wyElBRhoZILao-mZHwrrWT6cgaiN******33pRAuikzVpUhUA******KpDQzvxIspH8Ltrv9*****-Cq8gAQBVF7_CQ-bPAwbLiLrw4NyKvgU4aBSUvFvJFmCNEBCPu-FRCNs******eg7NS8k.rWcVx*******dlpJRXOdpQ

17:35 pm

Hi Amy,

Thanks for getting in touch.

If you can’t join or host an Xbox Live multiplayer game, or you can’t connect to a party chat session, press the Start button , select Settings > Gaming > Xbox Networking, and look for NAT Type under Xbox Live multiplayer.

If it says Teredo is unable to qualify, it means your PC is unable to obtain a Teredo IP address.

Please go to this link for troubleshooting steps: https://beta.support.xbox.com/help/Hardware-Network/connect-network/troubleshoot-party-chat

As for the Forza Horizon problem, the link you sent has expired.

Kind Regards,

Yana

Posted by Heryaty M

255 answers | 90% rating

17:36 pm

I have tried all then no success. I also do not use a VPN to access the Web. I have even checked status in 'Command Prompt', this shows DISABLED...

17:39 pm

Hi Amy,

Thanks for the quick response.

Have you tried re-enabling Teredo if it's any help?

In the search box on the taskbar, type cmd, and then open the Command prompt.

Run the following commands from the Admin command prompt to disable the AsusGameFirstService, stop the AsusGameFirstService, and re-enable Teredo in the registry:

sc config AsusGameFirstService start= disabled

sc stop AsusGameFirstService

reg add HKLM\System\CurrentControlSet\Services\Tcpip6\Parameters /v DisabledComponents /t REG_DWORD /d 0x0

Kind Regards,

Yana

Posted by Heryaty M

255 answers | 90% rating

17:44 pm

I have done that also....

17:46 pm

It showed OK. Here are my current network settings...

17:46 pm

Name: Local Area Connection* 9

Description: Microsoft Wi-Fi Direct Virtual Adapter

Physical address (MAC): b2:68:e6:74:5d:f3

Status: Not operational

Maximum transmission unit: 1500

IPv4 address: 169.254.77.107/16

IPv6 address: fe80::59fd:98f2:ebb1:4d6b%16/64

DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1

Connectivity (IPv4/IPv6): Disconnected





Name: Local Area Connection* 10

Description: Microsoft Wi-Fi Direct Virtual Adapter #2

Physical address (MAC): f2:68:e6:74:5d:f3

Status: Not operational

Maximum transmission unit: 1500

IPv4 address: 169.254.235.71/16

IPv6 address: fe80::d0a8:c8c3:6623:eb47%8/64

DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1

Connectivity (IPv4/IPv6): Disconnected





Name: Ethernet

Description: Realtek Gaming GbE Family Controller

Physical address (MAC): c8:d3:ff:43:95:fd

Status: Operational

Maximum transmission unit: 1500

Link speed (Receive/Transmit):
100/100 (Mbps)

DHCP enabled: Yes

DHCP servers: 192.168.0.1

DHCP lease obtained: ‎02 ‎February ‎2020 17:25:29

DHCP lease expires: ‎03 ‎February ‎2020 17:25:29

IPv4 address: 192.168.0.18/24

IPv6 address: 2a02:c7d:637c:d700:f9db:c43f:e44d:739/64, fd78:f51f:af6:0:f9db:c43f:e44d:739/64, 2a02:c7d:637c:d700:68c9:ef14:6f3b:30de/128, fd78:f51f:af6:0:68c9:ef14:6f3b:30de/128, fe80::f9db:c43f:e44d:739%13/64

Default gateway: fe80::8272:15ff:fe6d:c079%13, 192.168.0.1

DNS servers: fd78:f51f:af6:0:8272:15ff:fe6d:c078, 192.168.0.1, fd78:f51f:af6:0:8272:15ff:fe6d:c078

DNS domain name: Home

DNS connection suffix: Home

DNS search suffix list:

Network name: SKY2EIVJ

Network category: Private

Connectivity (IPv4/IPv6): Connected to Internet





Name: WiFi

Description: Realtek RTL8821CE 802.11ac PCIe Adapter

Physical address (MAC): b0:68:e6:74:5d:f3

Status: Operational

Maximum transmission unit: 1500

Link speed (Receive/Transmit):
390/390 (Mbps)

DHCP enabled: Yes

DHCP servers: 192.168.0.1

DHCP lease obtained: ‎02 ‎February ‎2020 17:18:17

DHCP lease expires: ‎03 ‎February ‎2020 17:18:17

IPv4 address: 192.168.0.19/24

IPv6 address: 2a02:c7d:637c:d700:11c2:5fea:7fba:db0/64, fd78:f51f:af6:0:11c2:5fea:7fba:db0/64, 2a02:c7d:637c:d700:40ef:dd82:8ce9:da7f/128, fd78:f51f:af6:0:f469:fe1d:bab9:c804/128, fe80::11c2:5fea:7fba:db0%12/64

Default gateway: fe80::8272:15ff:fe6d:c079%12, 192.168.0.1

DNS servers: fd78:f51f:af6:0:8272:15ff:fe6d:c078, 192.168.0.1, fd78:f51f:af6:0:8272:15ff:fe6d:c078

DNS domain name: Home

DNS connection suffix: Home

DNS search suffix list:

Network name: SKY2EIVJ

Network category: Private

Connectivity (IPv4/IPv6): Connected to Internet





Name: Bluetooth Network Connection

Description: Bluetooth Device (Personal Area Network)

Physical address (MAC): b0:68:e6:74:5d:f4

Status: Not operational

Maximum transmission unit: 1500

IPv4 address: 169.254.8.66/16

IPv6 address: fe80::b08e:1c37:5d5:842%7/64

DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1

Connectivity (IPv4/IPv6): Disconnected





17:46 pm

I am using a LAN to connect but have tried to connect via WIFI and still no joy...

17:47 pm

Hi Amy,

Thanks for getting in touch.

Press Windows key + R to open up a Run command. Next, type “cmd“, press Ctrl + Shift + Enter and choose Yes at the UAC (User Account Control) prompt to open up an Elevated Command Prompt.

Inside the elevated Command Prompt, type the following command to disable the Teredo interface:

netsh interface Teredo set state disable

Once the interface has been disabled, close the elevated Command Prompt and reboot your computer.

At the next startup, open another elevated Command Prompt window (using step 1), type the following command and press Enter:

netsh interface Teredo set state type=default

Return to Device Manager and see if the Teredo Adapter is now enabled.

Please get back to us for any results.

Kind regards,

Yana

I am quit good with Computers but this is wrecking my brain trying to find a solution. It only effect games from the Xbox for PC Tile. Other games via my STEAM account connect seamlessly and whilst using a VPN...

I would really appriciate any help you guys can give me.......its driving me nuts !

Thanks

Amy xx

:)