Unable to connect to Xbox Live after latest console update

Hi Jennifer,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues connecting to Xbox live after the latest system updates. Are you on Xbox beta preview update or an official update? Please provide the exact error message.

To ensure that there are no known issues in your area, please check the Xbox live status here:

https://support.xbox.com/xbox-live-status

If everything is up and running, let's confirm if the issue is not coming from your internet service provider. Please try to use a different internet connection such as a mobile hotspot using your carrier data just to test if you will be able to connect to Xbox live. Let me know how it goes.

Regards,

Alvaro

They really seriously screwed network stack in latest update. For me it started with unability to connect to Xbox Live and now I have similar problems with connecting to wifi

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try to test connecting your console to another network and check if the same problem occurs, you could configure your smartphone as a Mobile Hotspot and connect your console to that network.

Let me know if the behavior is the same.

Best regards!

Hi John,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues connecting to Xbox live after a system update. I understand that you restarted your internet and console but they did not resolve your issue. Do you use Ethernet cable or Wi-Fi? Is there any exact error message that you can share?

To make sure that your issue is not cache related, I would recommend that you perform a power cycle. Note that this is different from a normal restart as this will reset the power supply and the cache of your console completely. Kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Regards,

Alvaro

Hi there! This is Virginia O.

I understand that you are experiencing issues connecting to Xbox Live.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please clear alternate MAC address. Go to Settings > Network > Network settings > Advanced settings > Alternate MAC address > Clear. Restart your console.

And then manually Set DNS Settings. To do this go to settings> network> network settings> Advanced settings>DNS Settings> Manual.

PRIMARY DNS: 8.8.8.8

SECONDARY DNS: 8.8.4.4

Next is to check NAT Type. Make sure that your NAT type is set to Open.

Go to Settings > Network > Network settings > Test NAT type.

If incase your NAT type is not Open, you may need to configure your router to enable UPnP or port forwarding.

Thank you for your cooperation.