unable to connect child's account to family

Hey there Swat! I understand that you have a child account that is unable to accept the new Terms because you cannot successfully log in to the parent account. Can you confirm, is this account the child or the parent? Are you able to log in to the parent
account successfully on the console by itself?

If so, go to the Settings Hub and select Family. If you do not see the child account's avatar here, then this is not the account connected to the child. Perhaps there is another account you have that is the correct parent? Please let me know what you find here
and we'll go from there. Thanks!

Failed to connect to ea online.

Online features will be unavailable. Please try again.

Please check ea.com/unable-to-connect for more information.

It's the screen you get anytime the servers are offline.

I have set up his ea play account also. My fear is that because he is a child account as part of my family account that is blocking him but that is a guess.

Hey FortniteMom,

Child accounts are not allowed to remove themselves from the Family without having an adult account remove it for them.

Once the child account graduates to 18 years of age from the birthdate used when the account was created, then that account is no longer a child account but could still be a part of a Family and at that point the account could be removed by itself.

https://support.xbox.com/en-US/xbox-one/security/remove-family-member

Overview

The primary purpose of creating a family is to make it easier to manage parental controls and online safety for children. You can manage who is in your family from your Xbox One console, or from any Windows 10 device.

• Any adult in the family can remove another family member.
  Children and teens are prohibited from making this change.
• When a child is removed from the family, they will be unable to use the Xbox service until they have been added to another family. See
  
  Add a new member to your family.
• Adults removed from the family no longer have the ability to manage the child accounts in the family. However, they'll have full rights to their account and will be able to use home console sharing when signed in to the home console.
  

By any chance is the adult account in charge of the child account on the same Xbox the child uses? Adult accounts can remove child accounts under the Family straight from the Xbox if they are able to sign into the adult account.

Hi,

We appreciate you for bringing this up. Based on how you describe the issue, it appears that the child account can possibly be associated with a different parent account for Xbox.

If you have an Xbox console available, click this
link and perform the suggested solutions to add the child account as part of the family account for Xbox.

If you are still unable to see the child account under your profile, we suggest that you contact
Xbox Chat Support to verify the correct parent account connected to the child account.

Should you need more help, feel free to reply to this post.

Unfortunately, you are unable to change the child account to adult. The account will have to "graduate". You can, however, create a new account with a different age. If you are trying to allow the account access to certain content, log into your Xbox One
under the Admin account then add the child account to family. This can be done by going to Settings > Scroll to the right to Add to Family > then add the child's profile. Once this has been completed, log into http;//account.live.com to update content access
for the child account. I hope this information helps.