Unable to complete purchase error but received confirmation email for purchase

Discus and support Unable to complete purchase error but received confirmation email for purchase in XBoX Games and Apps to solve the problem; I tried to purchase Madden 16 via the Xbox One store and was hit with an error code to try again later. I attempted two more times. I just checked my... Discussion in 'XBoX Games and Apps' started by Glover520, Nov 26, 2015.

  1. Glover520
    Glover520 Guest

    Unable to complete purchase error but received confirmation email for purchase


    I tried to purchase Madden 16 via the Xbox One store and was hit with an error code to try again later. I attempted two more times. I just checked my email and have a receipt confirmation from Microsoft for the purchase with total cost. I went back to
    the Xbox One store and the My Games section and the game is not purchased. My CC statement indeed shows 3 charges for the same amount. I'm wondering why I received a confirmation email if the purchase did not go through.

    :)
     
    Glover520, Nov 26, 2015
    #1
  2. Jaycod01
    Jaycod01 Guest
    After purchasing Xbox Live Gold subscription it auto-canceled

    Yesterday, I attempted to buy a 12 month Xbox Live Gold subscription and I received an error that the purchase failed, please try again later. However, I received the confirmation email for the purchase and my credit card statement shows I was charged. Also
    under my account information it was showing I had a subscription. About 15 minutes after the purchase confirmation email I got another email to confirm my Xbox Live Gold subscription cancellation. Now it is not showing I have a Xbox Live Gold subscription
    in my account information but the purchase still appears in my transactions and it still shows on my credit card statement without a refund.
     
    Jaycod01, Nov 26, 2015
    #2
  3. Service request

    Yes I been checking my email, junk and spam even deleted emails just In case it was deleted. But no last email I received was the confirmation for the purchase on the subscription.
     
    XxFederalJoexX, Nov 26, 2015
    #3
  4. Unable to complete purchase error but received confirmation email for purchase

    nevermind just found out how to check order status in my account. Showed seperate refunds on all three transactions.
     
    AZGearhead520, Nov 26, 2015
    #4
  5. AZGearhead520 Win User

    Unable to complete purchase error but received confirmation email for purchase

    nevermind just found out how to check order status in my account. Showed seperate refunds on all three transactions.
  6. brandiesel1 Win User

    Game not in games folder after purchase

    If it’s not in your purchase history then the transaction wasn’t completed.

    Check your email associated with the account that bought it and see if you received a confirmation email.
  7. Ricardo Lechuga Win User

    Bought controller from xbox design lab - no record of purchase on account

    Hi Abi! My name is Ricardo an independent advisor ready to help you with this situation!

    Confirmation of the purchase will be received to the email that you use to log in the site at the moment of the purchase, so thats also the email that will have the order placed on the order history here

    https://account.microsoft.com/billing/orders

    If you can't find the order on the site or the confirmation on the email after some time, this means that you probably received an error message during the purchase and the process wasn't completed, so the money will return automatically to your payment method but you must confirm that contacting the payment method provider
  8. Ricardo Lechuga Win User

    Just bought and paid for Xbox Series X. No confirmation e-mail or receipt, empty shopping cart on return.

    Hi B52! My name is Ricardo an independent advisor ready to help you with this situation!

    If the order was completed it could delay a little to appear on your order history, but you would have received a email confirmation for the purchase, so you should check the email and if you received that email from Microsoft you are all set to go

    If you haven't received it and the purchase doesn't appear on your order history, means the purchase wasn't completed and you should receive the refund on your payment method after some time
  9. Dérek Augusto Win User

    Oyun Ön Sipariş

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    Numidark1, confirm that everything is ok with the purchase on the website.

    https://account.microsoft.com/billing/orders/

    See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

    Open it, and see what is in the Status. If it is completed, or another word

    If it is completed, then now just wait for the game to be released so that you have access and receive the email to install the product.

    Let me know if the purchase appears with an error.
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Unable to complete purchase error but received confirmation email for purchase

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