Unable to complete purchase at this time

Try using a different payment method such as purchasing a Xbox gift card and putting the card on your Xbox and purchasing it that way. If that does not work then you might have to order the actual game disc.

Hey there OldArmyAg,

Thanks for reaching out to the Forums for advice on how deal with this issue. I can totally understand how this kind of thing could throw anyone off, so let's see if we can help get to the bottom of this. Sometimes, depending on where your card comes from,
your financial institution might put in blocks from you making multiple purchases from an online store. If possible, I would try waiting a day, but if you have this happen again and again, I would suggest getting in

contact support when you get a chance.

Hope this helps.

Thanks for reading!

Tried on computer, xbox, and phone. Seems like the website may have an issue?

Hi there!

Restart your console, then try again. If it doesn't work, then buy the game from the Microsoft website

Hey, C1SC0!

Sorry to see any issues purchasing Red Dead Redemption! It does appear that, at the time of posting this and according to

your public profile, you recently unlocked an achievement in Red Dead Redemption. Are you still having issues purchasing it? Let me know so we can dig into what might still be going on!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.