Unable to communicate in party's or in-game after 24 hour suspension, XBLPET/Official ...

Well then, my other post got locked because I guess that Xbox wants to bury it in the forums by not allowing anybody to comment because they know collectivity they messed up with the fault itself as well as the response I got from an ambassador, which was
confirmed as an answer to a question I didn't ask, which I rejected off course due to the sarcastic/condescending nature of the answers. Check it out for yourself:-

http://forums.xbox.com/xbox_support/xbox_one_support/f/4269/t/2078730.aspx

So to move on I guess you cant make an open ended forum post without asking a question, but considering I would have better luck going to a psychic for the answer that I'm looking for, its basically irrelevant for me to ask the same question. However I guess
I will anyway until maybe some day, hopefully in the next decade, I may achieve an answer. So preferably if you don't know the answer don't comment telling me:-

"The team are currently already looking into this issue, and will provide an update as soon as they are able. There really isn't a whole lot that we can do on the forums, other then reiterate the point that they are looking into the issue, and that they
will update you as soon as its fixed.

I know it must be frustrating, but there just isn't anything that can be done until the issue is resolved by the support team."

Because I am already aware of this and I don't need to be told this again, and have also been directed to the Enforcement section after many interactions with the support team, which resulted in more or less the same answer to be followed with my post getting
deleted, which in turn lead to here to discuss with others affected by the issue, to only have the same answer to a question I didn't ask and then have the post locked so no one else can comment, and be told "There really isn't a whole lot that we can do on
the forums" which is defeating the point of a forum entirely because I was using it as the direct way it was intended, which is to provoke discussion to draw attention to my issue in the post, which I was, but I guess Xbox knew it looked bad on their behalf
so decided to lock the post after clearly their valued ambassador on the forums came across as a condescending sarcastic buffoon.

So I was going to leave this comment in my previous post, but couldn't considering I apparently need questions so that they can be answered, so I will leave this out here then and if somebody official can give me a specific, or even a vague answer to these
questions it would be appreciated. There is no rush, take your own time and only respond with specifics if possible.

1) When will the issue be fixed of being unable to communicate in-game or in party's following a 24 hour suspension? Day, month, year? anything to go on right now would be helpful

2) What can I expect in terms of compensation for this ongoing issue? considering a service is being brought and does fully function correctly.

3) Why do you continue to temporarily suspend people if you are already aware of this fault in the enforcement process? putting people through unnecessary effort on their behalf and almost seeming to take no blame personally.

4) Why does there seem to be a direct lack of precedent or importance about fixing this issue? considering every account I've heard that has been affected by this and enquired for an answer has been dealt with complete negligence and with extremely
vague answers given, that leave us basically "weeing in the wind" so to speak.

With regards

- Josh | GT: | And on behalf of the "small number of Xbox One players" affected by this issue

:)

 

Unable to communicate in party's or in-game after 24 hour suspension, XBLPET/Official Support Incompetence & Xbox's Outdated Support system

Hey all,

They hand out bans because people are breaking the ToU's, and doing so results in a ban. To avoid the ban, you just need to follow the rules and you won't have a problem

Cheers

Denaz

 

Unable to communicate in party's or in-game after 24 hour suspension, XBLPET/Official Support Incompetence & Xbox's Outdated Support system

Unable to communicate in party's or in-game after 24 hour suspension, XBLPET/Official Support Incompetence & Xbox's Outdated Support system

So to briefly explain, I was suspended from communications for 24 hours on the 20/10/2015, was then unable to communicate in party's or in-game after the suspension was served. I contacted support a week later and was made to to do all kinds of troubleshooting
tests to no avail and was told I will receive a email within 24 to 48 hours explaining it more and when the issue could be fixed and with possible information on possible compensation, which didn't happen. I then contacted support again a week later again
to be told the same thing "that they don't know when this issue will be resolved and that I should post on the forums"

So I post on the forums making my point present and ask some questions such as "when will the issue be fixed" and "what compensation will I receive" to be replied to with an email stating my post got deleted and I was given a generic pre written response,
as seen below. Read if you want or skip ahead.

"Your forum post was deleted by a moderator.

Reason: Thank you for contacting the Xbox Live Policy & Enforcement Team regarding your recent Party communications difficulties. XBLPET is aware of a situation currently affecting a small number of Xbox One players in which Party chat and in-game
communications may encounter temporary difficulties following the conclusion of a communications suspension. We apologize for the inconvenience that you have experienced, and genuinely appreciate your patience and understanding as we work to resolve this situation.
In an effort to help Xbox gather additional information and resolve this situation"

This basically didn't tell me anything that I didn't already know and it also assumed I had access to the Xbox preview program and should follow these steps to help give feedback on the situation, (which I don't)

So considering I have been unable to communicate in party's or in-games for the past 4 weeks, with no resolution given to me within sight and I'm still paying for a service which is not fully functional, arguably in one the most important features of the
service and wont be able to for the foreseeable future, and also as far as I'm aware will not be receiving compensation. So with no legitimate place make a formal complaint against the service other than on the forums. here I am.

So I feel like this issue will not be resolved by the end of this year and will probably be present going in to 2016 which is utterly ridiculous, I'm also aware of other people that have been dealing with this issue long before I have (for as long as 3 months
already after looking at other posts) so my claim is rather mild in comparison to their claims, still its the same issue that has been present for this long and still hasn't been resolved which goes to show the utter lack of competence not only form the support
team for not being able to:-

1) give a rough idea as to when this issue will be fixed

2) provide compensation to the people who have been affected

as well as the Xbox technical team to be able to fix this issue with relative ease which makes me believe the issue is more complex than has been made clear to me or that this issue is not of a high priority to the team for the issue to be fixed in a hurry.
They use the term "a small number of Xbox One players" as if there is no importance in this issue because its only a small number of people, which is such a bad practice in terms of providing customer support, which is extremely condescending almost making
us out to not be of equal importance to other peoples issues because we are at fault because we did something wrong to get suspended.

So just to clarify as to why I got suspended, I was playing Pool Nation FX in a game of snooker in which I was dominating an opponent who proceeded to rage quit voiding me of my winnings, which if anybody has played Pool Nation FX before and experienced
this can find this extremely irritating considering you place stakes which people should honour. Regardless I sent him a message saying "where you gone ***" and reported them for quitting early, at the time I found it quite humorous because this is a regular
occurrence in this game and happens often so I can see the funny side in it so I leave it at that. But I then sign in the next day to find out I cant send any forms of communications.

Which was fine by me, if they got sensitive and reported me for inappropriate communications (mild profanity at best, of course I meant a cute little *** cat) resulting in a temporary ban on communications for me, however I found it ironic they didn't seem
get and form of repercussion against them as far as I'm aware obviously it hard to tell but still goes to show the lack of competence on behalf of Xbox for deciding to enforce punishment on one thing and ignoring the other, basically exposing more of Xbox
enforcement teams lack of competence with deciding to pick and chose what to enforce and then picking the lesser of two evils so to speak.

The Xbox support team is more or less outdated in the practices and have been zero help in this issue making me waste time by doing troubleshooting for no reason other than to waste time as far as I can tell, as well as being completely inadequate with helping
me resolve this issue, along with being almost robotic with generic pre written responses and the processes they go through to help solve the issue which they very well know will not resolve it. As well as being condescending and unprofessional at times with
their demeanour as if they were trying to shun me and then try to back peddle out of the situation, along with feeding me what they think I want to hear to buy them more time for a fault on their end. As seen below are excerpts from my second IM chat with
a team member



Gil: at 0:20:00

Thanks. I'm so sorry to hear about the contact Joshua, however have you tried making a post on the

forums regarding this?

Gil: at 0:35:18

Thank you for patiently waiting Joshua. I personally apologize if you feel that I was just trying to get

rid of you. I just actually wanted to help since that was the update that given to us. Regarding the

compensation we haven't receive a word regarding it yet but I will have it documented since I

understand how important this feature is.

Surely they must realise that the way this comes across as is not professional it seems condescending especially when dealing with some directly as oppose to communicating at a slower rate on the forums, to then only have my posts deleted. It is a utter
shambles that this mis-communication is present, "the support team say they don't know when it will be fixed because the technical team hasn't given them the information, i will receive and email in 24 to 48 hours which didn't happen and also tell me to post
on the forums, I then get my post deleted. I then engage in a second IM chat to be told the same thing and should post on the forums again and then have a second post go unanswered still to this date" It just seems like the entire support service wouldn't
know an Xbox from a PS4 at this point.

So honestly I'm at my wits end currently and basically have to leave this issue with the seemingly incompetent hand of the teams from Xbox to fix the issue in there own time with no importance or precedent to fixing this issue, so lets just call this the
entirety of my formal complaint against the whole service provided and the complete backwards logic of deciding to continue to suspend people even though the function is flawed, its like saying "hey you're getting sentenced to day in prison because you were
naughty, but we messed up and you accidentally serve 4 weeks and you still will be serving this imprisonment until we can fix this issue, but were sorry about this, Ohh and by the way you're still good to pay for this service right? Ohh and were not going
to give you any word on compensation you will receive to buy us more time and hope you forget about it" Which i probably would if this this issue would actually get fixed but at the moment I feel as though I'm in Xbox's version of
Guantanamo Bay which I'm paying to be here.



Respectfully.

- Josh GT:

 

Hey dude,

I understand your frustration, but creating more threads isn't going to help.



1) When will the issue be fixed of being unable to communicate in-game or in party's following a 24 hour suspension? Day, month, year? anything to go on right now would be helpful .
They don't know as yet, but they will update us as soon as they do

2) What can I expect in terms of compensation for this ongoing issue? considering a service is being brought and does fully function correctly.
This is not something we or anyone on the forums can answer. If you want to pursue legal action, you'll need to vist the legal and corporate affairs page here: http://www.microsoft.com/legal/default.aspx

3) Why do you continue to temporarily suspend people if you are already aware of this fault in the enforcement process? putting people through unnecessary effort on their behalf and almost seeming to take no blame personally.
Its not affecting every user

4) Why does there seem to be a direct lack of precedent or importance about fixing this issue? considering every account I've heard that has been affected by this and enquired for an answer has been dealt with complete negligence and with extremely vague
answers given, that leave us basically "weeing in the wind" so to speak.
They are working on it, they can't really do anymore then that?







As I said, i understand your frustration, but there really isn't anything more that can be done

Cheers

Denaz

 

ps. I'm not sure if it has been posted to you yet, but this is the thread that will be updated with any details

forums.xbox.com/.../2050832.aspx

Cheers

Denaz

 

That thread is a joke it hasn't been updated in over a month nor have we heard of anyone addressing this issue, and you say it's not affecting every user this board seems to disagree

xbox.uservoice.com/.../7166496-communication-eliminate-communication-privilege-s

 

I get its affecting a lot of people, but what more can be done? Yeah it hasn't been updated in however long, but its most likely not a simple fix.

The support team take these issues seriously, and are working on a fix which they will implement as soon as they're able.

Don't get me wrong dude, I understand where you are coming from completely, but there really is nothing more that can be done

 

So then why continue to hand out these bans everyday and add to the list of people having this issue? And where is this supposed support team handling the issue because they don't seem to be found anywhere either.

 

@denaz666 Honestly at this point point this issue has been present for at least 3 months, from what i have seen in previous post from people who have complained about this issue, and as far as i can tell it more than likely not going to e fixed y the end
of this year.

Do you understand how ad that looks on behalf of the support team? its truly abysmal. And the fact that paying customers are penalized for this issue and have been treated in such a manor without getting any clear answers, and are getting fed the same answers
that were given months ago is appalling.

So the way I see it the more posts I make the more prevalent the issue will become and the more discussion I can provoke and ring attention to this matter. In a nut shell the support team is proving that the lack competence in being able to perform at there
job and should not be getting paid to do so, considering were paying them for a service that is not full functional, simple as that.

As each day goes by you prove yourself to be in cable to do your job correctly, as long as the issue is present, yet you still take time to perform other tasks like continuing to suspend people with a faulty enforcement process knowing that there is a chance
that people could be affected by this.

 

Im still having this problem too I think Xbox has gone completely down hill and you have become all about making money and not looking after your customers

 

I have been on the phone with Xbox and they said that a fix for this issue should be pushed out by the end of next week, so basically what this tells me is that the miscommunication is so broken between certain team in terms of what is being said on the
forums and what is being said by the phone teams.

So by the end of the next week this should be fixed is what I've officially been told, granted this could be exaggerated just to deal with my call quicker. However I have also received compensation in the form of 2 months free XBL which is good I suppose
considering it makes up for my faulty service. I suggest anyone else with this issue does the same and contacts them directly via the phone team because the support team on the forums is completely useless and did not help with the situation at all, and basically
furthers the point I'm making about the their utter lack of competence in the job their required to do.

Thanks for nothing forums support team/ambassadors, you've been no help and are entirely incompetent.

With regards

- Josh | GT:

 

I now officially hate Microsoft and Xbox. This Denaz666 guy seems to think that by adding smiley faces to the end of his obscure and informal replies that it makes everything ok. He even goes as far to tell me in a message that it's only affecting a small
amount of users, then states on here that it's affecting a large amount of users. And won't stop calling me dude lol. The fact that this issue will be fixed by the end of next week is a lie. If they truly had the issue narrowed down and ready to be fixed,
they would push it out ASAP as I'm going to just go buy a PlayStation at this rate.

 

@xKillswitch ON I totally agree you definitely check my previous thread a linked above, showing even further much of a condescending sarcastic buffoon he is. What a joke that his word is valued by Xbox as an ambassador.

 

Hey guys, let's lay off the personal attacks. We ambassadors are here on our own time as volunteers, and we're doing the best we can to get you the help you need.

For this issue, there's unfortunately not much more to say that hasn't been said already. It's been acknowledged by the Xbox team as an issue, and they have made it clear that they are investigating and working on a fix as quickly as possible. Until they
do fix it, there's not much more we can do to help here in the forums than to say be patient and keep an eye out for future announcements from the team.

I know it must be frustrating to not have the system work as intended, but that's no reason to attack a fellow Xbox Live member that's doing nothing more than trying to help.

 

@ TheoryofGame These aren't personal attacks. These are frustrated customers bringing forth the issues of poor customer service and treatment by you "ambassadors". I'm glad you joined, because you didn't even answer the questions asked in my forum posts
yesterday, you were playing Xbox though. That makes me feel all warm and fuzzy inside. You do know an ambassador is supposed to represent something? Your representation of Xbox has done nothing but to further tarnish Xbox's reputation.