Unable to click on child's gamer tag

Is the child acc have adult permissons? if so then thats why.

Is the gamer tag account that is signed in a child account, with a suitable date of birth?

Changing your ms account on your gamer tag doesn't make it an adult account if it was a child account to begin with

You need to wait till the gamer tag turns 18

Hi Paundra,

Thanks for coming to the forums. We understand that you are having an issue with changing your gamer tag and settings. I will be happy to help you and answer your questions best to my ability.

1. A gamer tag cost $9.99 USD + tax to change it. Prices vary in different regions. You can view the page
   
   here about gamer tag change.
2. The reason you are unable to access the settings and get redirected is it is reading your account as a
   
   child account. You will need the parent account to
   change the settings.
3. The minimum age for an adult account is 18. You can change the birthdate on the Account website. Unfortunately, you are unable to change the birth date on Xbox.com. This is what keeps it a child account if the birthdate is under the age of 18. You can
   view the previous link Child account for definition on it.

Thanks,

Brad

Hi

I have tried logging in to her account on the laptop and when i click the friends part it just comes up with a page saying a child is trying to access the settings, this is the url

support.xbox.com/.../error-child-trying-to-access-settings. Just to confirm she is using minecraft pe on her android tablet and logs in to her microsoft account with a gmail address and when i go to the my family part of microsoft theres no gamer tag for
her and no way of changing her settings. She has a gamer tag on the xbox page.