Unable to claim 10000 reward credits

thing uk · May 4, 2018

as the tootle says can’t claim 10000 reward credits, tried twice.

Thanks Andy

:)

DraughtSea42 · May 4, 2018

Problem with xbox live rewards and microsoft rewards

hi, i have a problem with xbox live rewards, so, i have 10250 xbox credits rewards and they were deposited on may 29, i have to wait the deposite of this 10000 xbox credits on my microsoft account on june 15th or maybe i have to cancel the transition to
microsoft rewards for claim this credits and wait the deposite on my account? thanks

demondragon13 · May 4, 2018

With Xbox live rewards ending will the myvip vault be refilled?

I have about 500 gems and I wanted to trade them in for the 10000 reward credits but it was out of stock. Will the myvip vault be refilled? If so when? If not do I have to wait for the conversion of Xbox live rewards to Microsoft rewards to see the currency
in my account? If so will it be equal to the 10000 reward credits?

Dementcha · May 5, 2018

I am not able to redeem the 10k credits with my gems. It says something went wrong when I try. I have over 2,000 gems and I would like to spend them on something worth wild, not add-ons or other things. Not sure what is up with the claim process, but it
seems to not go through.

IanTEddy · Nov 3, 2018

Same problem here. Managed to redeem something literally 30 seconds before having this problem. Maybe a cooldown period? That'd be stupid, but it's all I can think of.

IanTEddy

Same problem here. Managed to redeem something literally 30 seconds before having this problem. Maybe a cooldown period? That'd be stupid, but it's all I can think of.

Dementcha

I am not able to redeem the 10k credits with my gems. It says something went wrong when I try. I have over 2,000 gems and I would like to spend them on something worth wild, not add-ons or other things. Not sure what is up with the claim process, but it
seems to not go through.

Smwutches

It should take about 96 hours for the credits to show as pending.

XBLRewards8

Hello,

From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.

raguviz

I also did the 5,000 rewards credit for 250 Gems and although the MyVIP tab on the site shows it as redeemed, I've not actually received them in an email yet either or has it been direct deposted yet either on my account for using with addons for my xbox
one system, which was what I had planed on using it for in any case.

Message says it will take 96 hours for the amount to be credited to our account.

In the past it took 4 or 5 days sometimes a week to get the amount credited for me. Don't worry you will get it in a few days.

Unable to claim 10000 reward credits