Unable to change settings for my account

Discus and support Unable to change settings for my account in XBoX on Consoles to solve the problem; Every time I go to "My Account" on the site it just goes to the "Uh oh that shouldn't have happened" screen. I wouldn't be bothered normally, but it's... Discussion in 'XBoX on Consoles' started by Ghost10151, May 9, 2014.

  1. Ghost10151
    Ghost10151 Guest

    Unable to change settings for my account


    Every time I go to "My Account" on the site it just goes to the "Uh oh that shouldn't have happened" screen. I wouldn't be bothered normally, but it's been a year and my security requirements for going on another xbox or logging
    in are way too harsh. I have to get an email and a text before I can continue and it's just a hassle.

    :)
     
    Ghost10151, May 9, 2014
    #1
  2. -|Silver|-
    -|Silver|- Guest
    unable to change account settings

    Today I tried to change my privacy settings, but I get this account isn’t connected to parents account or something like that... really wtf... I’m 21 and in 23days I’m 22... And I need parents approval wtf is this.. last year when I changed my settings everything
    was fine but now I get this .....

    So how can I get this problem fix?? Can anyone help me in this problem??



    also I have another problem which isn't related to this problem, but I have problem with language at live.xbox.com I have language settings changed to english UK, but I get finnish. Is this somekind bug or what?
     
    -|Silver|-, May 9, 2014
    #2
  3. Mister Gwyther
    Mister Gwyther Guest
    unable to change account settings

    Hey there Silver! If you created your account before you were 18, then you are on a Child Account. Even though you are over 18 now, you'd need to promote your account to an adult. First you'd need to have the Parent Account approve the Terms though, and
    then you will be able to update your account. Let us know if you have any trouble with this, thanks!
     
    Mister Gwyther, May 9, 2014
    #3
  4. Alliance United
    Alliance United Guest

    Unable to change settings for my account

    Hello Ghost10151,

    I apologies for the frustration this may be causing. If you are getting that error when trying to login and mange your account, please try a different browser. Sometimes clearing your Temp. Folder for internet Explore can help and or any other browser you
    may be using. unfortunately, for security reason Microsoft has Security Proofs added to all accounts to make it more secure. If you continue to get asked for a Code please enter the code and check the box that gives you the option to save this computer on
    the list to prevent it from asking you. Also, you can manage your proofs at:
    account.live.com/.../Manage     If you still continue to have problems after trying a different browser and or clearing the Temp. Folder. Please let us know.

    Thank you!

    XBLVIP TOPDOG
     
    Alliance United, May 10, 2014
    #4
  5. Alliance United Win User

    Unable to change settings for my account

    Hello Ghost10151,

    I apologies for the frustration this may be causing. If you are getting that error when trying to login and mange your account, please try a different browser. Sometimes clearing your Temp. Folder for internet Explore can help and or any other browser you
    may be using. unfortunately, for security reason Microsoft has Security Proofs added to all accounts to make it more secure. If you continue to get asked for a Code please enter the code and check the box that gives you the option to save this computer on
    the list to prevent it from asking you. Also, you can manage your proofs at:
    account.live.com/.../Manage     If you still continue to have problems after trying a different browser and or clearing the Temp. Folder. Please let us know.

    Thank you!

    XBLVIP TOPDOG
  6. Mister Ohnaka Win User

    unable to change account settings

    Hey Silver. I would go to account.live.com and verify that your age is correct.

    As for the language, check the
    Region change support page    , and make sure your region settings are correct.

    Let us know if you need any more help!
  7. Mister Gwyther Win User

    unable to change account settings

    Hey again! I understand that you may have had access to other features or settings, but this Terms of Use prompt must be accepted by the Parent Account if you are on a Child Account; there is no way to get around this. I'm sorry for the extra work, but the
    Parent Account needs to sign in to accept the new Terms. Please let us know if you have any trouble with that, thanks!
  8. -|Silver|- Win User

    unable to change account settings

    ~half year ago I was able to change my privacy settings..
  9. -|Silver|- Win User

    unable to change account settings

    I confirmed my age at account.live.com Birth date: March 22, 1991

    I got some kind "Updated Terms of Use" and I accepted and after that I entered my e-mail and password and got:

    Parental Approval Required

    That's not the parent associated with your account. The parent listed on your account will need to sign in with their Microsoft account email.

    Is here some kind bug in this or what?
Thema:

Unable to change settings for my account

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