Unable to change profile picture on Xbox One.

Hi Xpfb, Since this virus is out we are unable to change our profile picture. Once the virus is gone we may change our profile picture.

Hi There,

First off have you tried everything in the guide for uploading photos listed here? Let us know and then we'll try something
else, thanks.

Your picture has to be 1080x1080 or higher resolution for it to work.

It could very well be that you have changed profile pictures too frequently in a short period of time, or that you are temporarily unable to change your profile picture due to your status with Xbox Live. I would try again after a much longer duration of
time, or try attempting to change your profile picture using another device, and see if that resolves your issue.

Hey there BigPapiBris,

To clarify, the Enforcement teams don't use the forums at all and they only communicate through a Case Review. 24 Hour communications suspensions and Console Suspensions are not reviewable however. You can find more information in these cases through the
communication sent by the teams to the email address associated with your Xbox Live Gamertag.

In regards to Custom Images and enforcement actions, all custom pictures must abide by the
Code of Conduct, otherwise they could be subject to removal. This applies to both Custom Gamerpics and Custom Backgrounds in Clubs on Xbox Live.

For more information and details about Custom Gamerpics and Club Backgrounds on Xbox Live, you'll want to take a look at the enforcement team's website
HERE. It's possible that the picture you're trying to use is being reviewed before it's posted to your account.

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Xbox Forums Staff

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