Unable to change profile address away from USA

Discus and support Unable to change profile address away from USA in XBoX on Windows to solve the problem; Hello, I am trying to purchase a game through the xbox app, when I go to checkout it asks me to set up my profile address however it does not allow... Discussion in 'XBoX on Windows' started by kevincostley, Feb 5, 2021.

  1. kevincostley
    kevincostley Guest

    Unable to change profile address away from USA


    Hello,



    I am trying to purchase a game through the xbox app, when I go to checkout it asks me to set up my profile address however it does not allow me to select Canada (or anything other then the USA for that matter).

    My microsoft account and by extension Xbox account are already (and have always been) set to Canada.

    I am not using a VPN and my IP is set to my current location.

    I found another topic with the same question that was locked and unresolved.

    I am aware there was recently an outage but it appears to have been rectified and I have since remained unable to checkout.

    REF Photo:


    Unable to change profile address away from USA [​IMG]


    :)
     
    kevincostley, Feb 5, 2021
    #1
  2. xJCplDxSHESHO Win User

    Xbox game pass ultimate discord nitro

    This offer is only for some countries. I had the same problem since my account is from the USA and I live in Mexico, even if you change the location, the IP address gives you away.
  3. [EX] Win User

    reset microsoft password

    .... and do not forget to change your profile and your console region from Aus to USA !
  4. Shadowskill08 Win User

    is there away to change an xbox profile to another email address

    You can only have one Xbox profile assigned to an email address. There is no way to merge two Xbox profiles. If you're looking to change an email addressed assigned to a profile, here is the

    link
    to help walk you through the process.

    Hope this helps!
  5. AliImtiaz Win User

    is there away to change an xbox profile to another email address

    Yes if you go to Microsoft.com and login you can go to settings and change it from there. You would need verifications however.
  6. BobMcFly247 Win User

    Xbox Live Gold from NA Xbox One to European Xbox One

    1. Your account will also work on an European Xbox. Also your gold submission will work.

    2. If you choose USA as your region and locale on the One there will be no change for you in any way. Your downloads and digital purchases can be downloaded and installed and will even start where you left them in the USA as the savegames are stored in the
    cloud along with your profile.

    3. As long as your account and billing information and locale will stay the same with your adress in the USA the credit cards will work, too.

    4. It only gets complicated if your decide to change the locale of your account to Italy. Then you would not be able to use your US credit cards anymore as your account needs a proper billing address, which for US cards of course is an address in the USA.
    But with a locale setting of Italy you cannot configure a billing address outside Italy. You will also be unable to use subscriptions only available on the US marketplace as well as games only being available there. Your gold submission will not be affected.

    5. If you of course change your account settings and locale to Italy and also add a proper billing address for Italy you will be able to use italian credit cards then. But you may be affected by limitation on subscriptions and games then as explained in
    4.

    Hope this helps.
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Unable to change profile address away from USA

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