Unable to change my billing info

I recently had my account suspended for not updating my payment info. when i go to the page to start updating i keep getting messages that there is a glitch in the system:

It appears you've found a glitch in the system.
[table][tr][td]date:[/td][td]1/20/2014 5:09:29 AM[/td][/tr][tr][td]code:[/td][td]29FE2DDEAE54E99[/td][/tr][tr][td]s:[/td][td]q7KeB4D+ajX3cUOHdznk/A==[/td][/tr][tr][td]id:[/td][td]128fbc43-95d7-48e0-a74a-047aa3958ac2[/td][/tr][tr][td]req:[/td][td]3f1ddd28-7bf0-4fba-b919-490b47267072[/td][/tr][/table]

I dont know why i have to do this, my account already has a 1 year prepaid subcription. i cant even update on the pc or the xbox 360

:)

 

cant change my billing info

wont let me get into my account

 

cant change my billing info

Hi,

If you're getting a "glitch" error, please try the alternative billing site found
here.

 

Typically when you receive this error it means that there is a temporary block on your account due to a violation of the billing terms of service. Usually this occurs when you have a credit or debit card stuck in a decline cycle. You probably had a subscription
setup on your credit or debit card at one point and when Microsoft attempted to charge you, the payment was declined multiple times resulting in the violation on your subscription. A representative will need to transfer the outstanding balance to another payment
instrument in order to lift the violation. Contact Xbox LIVE Support at 1-800-4MY-XBOX if you are in the US or Canada or go to
www.support.xbox.com/contact-us if you are elsewhere.

 

My xbox won't stop resetting my billing address every time I try to change it.

 

Why is this happening I haven't done anything wrong?

 

Hey there, GorillaJR1000! I'm very sorry to see that your console keeps resetting your billing address! If you haven't tried contacting phone or chat support like Lillithvain suggested, please do. If you need assistance with any other support issue, please
post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can help get you the individual support that works best on the forums.