Unable to change my billing info

Discus and support Unable to change my billing info in XBoX on Consoles to solve the problem; I recently had my account suspended for not updating my payment info. when i go to the page to start updating i keep getting messages that there is a... Discussion in 'XBoX on Consoles' started by AFG SOLDIER 786, Jan 19, 2014.

  1. Unable to change my billing info


    I recently had my account suspended for not updating my payment info. when i go to the page to start updating i keep getting messages that there is a glitch in the system:

    It appears you've found a glitch in the system.
    [table][tr][td]date:[/td][td]1/20/2014 5:09:29 AM[/td][/tr][tr][td]code:[/td][td]29FE2DDEAE54E99[/td][/tr][tr][td]s:[/td][td]q7KeB4D+ajX3cUOHdznk/A==[/td][/tr][tr][td]id:[/td][td]128fbc43-95d7-48e0-a74a-047aa3958ac2[/td][/tr][tr][td]req:[/td][td]3f1ddd28-7bf0-4fba-b919-490b47267072[/td][/tr][/table]

    I dont know why i have to do this, my account already has a 1 year prepaid subcription. i cant even update on the pc or the xbox 360

    :)
     
    AFG SOLDIER 786, Jan 19, 2014
    #1
  2. cant change my billing info

    wont let me get into my account
     
    N0t0Ri0uS LAG, Jan 19, 2014
    #2
  3. HassanB
    HassanB Guest
    cant change my billing info

    Hi,

    If you're getting a "glitch" error, please try the alternative billing site found
    here.
     
    HassanB, Jan 19, 2014
    #3
  4. Lillithvain
    Lillithvain Guest

    Unable to change my billing info

    Typically when you receive this error it means that there is a temporary block on your account due to a violation of the billing terms of service. Usually this occurs when you have a credit or debit card stuck in a decline cycle. You probably had a subscription
    setup on your credit or debit card at one point and when Microsoft attempted to charge you, the payment was declined multiple times resulting in the violation on your subscription. A representative will need to transfer the outstanding balance to another payment
    instrument in order to lift the violation. Contact Xbox LIVE Support at 1-800-4MY-XBOX if you are in the US or Canada or go to
    www.support.xbox.com/contact-us if you are elsewhere.
     
    Lillithvain, Jan 19, 2014
    #4
  5. My xbox won't stop resetting my billing address every time I try to change it.
     
    GorillaJR1000, Nov 19, 2014
    #5
  6. Why is this happening I haven't done anything wrong?
     
    GorillaJR1000, Nov 19, 2014
    #6
  7. Hey there, GorillaJR1000! I'm very sorry to see that your console keeps resetting your billing address! If you haven't tried contacting phone or chat support like Lillithvain suggested, please do. If you need assistance with any other support issue, please
    post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can help get you the individual support that works best on the forums. Unable to change my billing info :)
     
    Misses Quinzel, Oct 31, 2018
    #7
  8. Misses Quinzel Win User

    Unable to change my billing info

    Hey there, GorillaJR1000! I'm very sorry to see that your console keeps resetting your billing address! If you haven't tried contacting phone or chat support like Lillithvain suggested, please do. If you need assistance with any other support issue, please
    post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can help get you the individual support that works best on the forums. :)
  9. Lillithvain Win User

    Unable to change my billing info

    Typically when you receive this error it means that there is a temporary block on your account due to a violation of the billing terms of service. Usually this occurs when you have a credit or debit card stuck in a decline cycle. You probably had a subscription
    setup on your credit or debit card at one point and when Microsoft attempted to charge you, the payment was declined multiple times resulting in the violation on your subscription. A representative will need to transfer the outstanding balance to another payment
    instrument in order to lift the violation. Contact Xbox LIVE Support at 1-800-4MY-XBOX if you are in the US or Canada or go to
    www.support.xbox.com/contact-us if you are elsewhere.
  10. GorillaJR1000 Win User

    Unable to change my billing info

    My xbox won't stop resetting my billing address every time I try to change it.
  11. GorillaJR1000 Win User

    Unable to change my billing info

    Why is this happening I haven't done anything wrong?
  12. XBLRewards8 Win User

    Changing billing info

Thema:

Unable to change my billing info

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