Unable to change gamertag

Discus and support Unable to change gamertag in XBoX Accessibility to solve the problem; I have run into an issue when trying to change my gamertag on social.xbox.com/changegamertag . Pressing the "Check availability" button worked... Discussion in 'XBoX Accessibility' started by EthanTheGassman, Dec 18, 2019.

  1. Unable to change gamertag


    I have run into an issue when trying to change my gamertag on social.xbox.com/changegamertag . Pressing the "Check availability" button worked correctly the first many times I checked the availability of a new gamertag. But after I checked many gamertags,
    I now receive the error "Error: one or more services are experiencing an outage. Please try again later"

    when attempting to check (and therefore change) my gamertag. It is not an issue of services experiencing an outage as I am able to log onto my old xbox account and the "Check availability" button works just fine.

    I am almost certain that this is an issue of pressing the button too many times (spam protection perhaps?), but I spoke to an Xbox Support representative with the "Chat Online" feature at support.xbox.com and he was unable to diagnose or fix my issue. Telling
    me that I should clear the device cache and wait 24 hours. While I have yet to wait 24 hours I attempted to change my gamertag on two different devices using 2 different browsers and the issue persists. While the issue is still not present on my old xbox account.

    I even asked the Xbox Support representative if he knew whether the issue was caused by me pressing the button too many times and he told me he did not know. Has anyone else experienced this issue? Or perhaps do you know what is causing it?

    :)
     
    EthanTheGassman, Dec 18, 2019
    #1
  2. XGN Corrupt Win User

    Change gametag

    Unfortunately no, the changing of the gamertag is universal for Xbox games to the profile. If you're unable to change the gamertag due to a time restriction then you'll be unable to have a different display in the games you play.
  3. QUEENMISFITS Win User

    I want to change my gamertag... says not allowed - Why?

    Is it saying the gamertag is not allowed or that you are unable to change your gamertag at all?
  4. GreXIII Win User

    Error on gamertag ? (Halo MCC)

    Have the same prob.

    I created for MCC an account; created the gamertag as shown here "" it said that the gamertag is available - but after that, I got a different one.

    Since then, I'm unable to change the gamertag on the homepage.

    If I try to change the gamertag on the XBox Live homepage - there occurs an error and I'm unable to change it.

    It says, that I should try it later - i try it now since 3 days.
  5. angeezy Win User

    Free Gamer Tag Change

    You are entitled to a free change if the gamertag you are using is one of the generated/suggested gamertags that they make for you.

    If you made your own gamertag, then unfortunately you are unable to change it for free.
  6. Mister Cazador Win User

    Unable to change gamertag

    An alternate browser with another computer worked.

    Thank you very much. Appreciate it.
    We're glad to hear that helped. Please let us know if you have any other Xbox questions :)
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Unable to change gamertag

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