Unable to change gamertag for free - please help

Hello.

I am trying to change my gamertag for the first time. However, the system is prompting me for a credit card which will be charged 10 dollars. I read that the first time is free as a courtesy from Microsoft. I appreciate this and would like to take advantage
of this gesture. However it does not seem to be working as advertised and I cannot change it without being charged 10 dollars it seems. I have never changed my gamertag before from what I remember.

Please help.

:)

 

Free Gamer Tag Change

You are entitled to a free change if the gamertag you are using is one of the generated/suggested gamertags that they make for you.

If you made your own gamertag, then unfortunately you are unable to change it for free.

 

Unable to change gamertag for free

I had the same problem and thanks to your answers I know now that I will also have to pay. I think I will keep my old Gamertag.

 

The free change is only available if you were given a randomly generated tag when you signed up and are changing that tag. Since you have a tag you chose, you have already used your free change, so you will have to pay if you want to change it again.

 

Smwutches is correct. Normally, if you create the profile directly on the console. You are already given the ability to chose your desired gamertag. But if you created the profile online. You will be given a random generated gamertag. That's when you can
change the gamertag to your desired one for free. After that, you will be charged for the next change.